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Bitstamp support so slow

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I've had verification documents "Pending" on the Bitstamp website for several weeks. I wrote to support@bitstamp.com over a week ago and got no answer. So I opened a ticket on the exchange website today and didn't even get an acknowledgement email. Is this normal for Bitstamp?

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I do very large transactions from time to time at Bitstamp.

Sometimes they are REALLY SLOW.

What I have found out that help is sending them a sarcastic message.

I usually message them with something like "Can I expect the same from Bitstamp like with MT. GOX".

They really don't want to be associate with MT. GOX and they will help you first to resolve any matters.

Good luck further at Bitstamp

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