Missing XRP account on reset ledger Nano s

[Tlist]

Hi all

My problem started when I started to prepare for the Solana air drop. I had a decent amount of XRP on a ledger nano s that had only been used with the old apps. I started to gather up my XRP from here and there send it to the nano address. I was viewing the transactions using the old XRP app which was working as far as I could see the transactions coming in. Once all funds where in I realised I would need to be operating on ledger live to complete the trust line. I launched ledger live and could see total amounts in BTC and XRP. From this point I started to get a connection failed message indicating that device was detected but connection failed. This lead me to try all manner of solutions from removing old apps, disabling VPN's and firewall allowing ledger live to become manager and eventually buying a new ledger nano s to replace the old unit. Upon restarting the new nano with the 24 word passphrase I reloaded the XRP app and was given a new XRP address and a zero balance. I can view the old address on the XRP ledger and see the total funds and all transactions but can't perform any procedures without the Nano s signing the transactions. I have attempted all manner of operations but have had no luck, I would have been happy enough to get funds out to a xumm wallet in order to get the snapshot but most likely have missed this opportunity.

Any help from the XRP army would be greatly appreciated.

 

[ixarepe]

Not ideal but you can retrieve your secret key using the 24 words in online BIP39 software. I don't know if there are standalone versions as well so you can use it offline. 

[jargoman]

5 hours ago, Tlist said:

Hi all

My problem started when I started to prepare for the Solana air drop. I had a decent amount of XRP on a ledger nano s that had only been used with the old apps. I started to gather up my XRP from here and there send it to the nano address. I was viewing the transactions using the old XRP app which was working as far as I could see the transactions coming in. Once all funds where in I realised I would need to be operating on ledger live to complete the trust line. I launched ledger live and could see total amounts in BTC and XRP. From this point I started to get a connection failed message indicating that device was detected but connection failed. This lead me to try all manner of solutions from removing old apps, disabling VPN's and firewall allowing ledger live to become manager and eventually buying a new ledger nano s to replace the old unit. Upon restarting the new nano with the 24 word passphrase I reloaded the XRP app and was given a new XRP address and a zero balance. I can view the old address on the XRP ledger and see the total funds and all transactions but can't perform any procedures without the Nano s signing the transactions. I have attempted all manner of operations but have had no luck, I would have been happy enough to get funds out to a xumm wallet in order to get the snapshot but most likely have missed this opportunity.

Any help from the XRP army would be greatly appreciated.

 

ok so you have the word list. If you can also confirm that you've signed a transaction with that account. Any previous transaction would prove that it was working before. 

Either way you're the second person posting about the nano generating the wrong account. I bet more people will have the problem.

My theory, I'm having trouble connecting due to ssl. Ledger live updated their software because they maybe had the same issue. You were running older software. The only way to connect would be to update to use newer ssl, which you did, but you reset everything and your issue is that the nano is generating a wallet according to newer standard derivation path vs the older pre standard derivation path. 

I don't know how to get the ledger to working but it's possible. 


https://iancoleman.io/bip39/

the iancoleman bip39 tool can extract your keys but you need the derivation path that the old nano's used. I think you can air gap the whole webapp. You might need to download it from github to air gap it. You should be fine connecting to the site using http (ssl)

but then you need a wallet that supports private keys. 
https://ripplerm.github.io/ripple-wallet/

with the above wallet you could set a regular key for the account, then import that secret into xumm. 


I also have the software to do all this. It's a way to get your account working outside of a hardware wallet. 

The easier route would be finding a wallet that lets you set a custom derivation path. Metamask faq said it only allows custom derivation paths with ledger live and the nano. It's possible that metamask specifically supports custom derivation paths for ledger live for this very reason.