Ledger lost password reset...

[CryptoRaw]

Hi guys, does anyone know (as ledger dont seem to be able to answer the fairly simple question ffs) - When you click the 'forgot password' link, the only option is to reset you ledger live app, and apparently lose you accounts out of the app. They say add these back of the cold wallet device, ok cool. But what happens to the accounts and assets just in accounts on the ledger live app not yet added to the actual device? I've account and assets actually on the ledger live app. what happens to those accounts? There's no way to add accounts back into ledger live if they were never transferred onto the device as they keep telling me. So what happens to those wallets and accounts an assets? Whats the point in a password reset if it costs you all your assets on ledger live? Any ideas or has anyone tried it? Thanks

[at3n]

46 minutes ago, CryptoRaw said:

But what happens to the accounts and assets just in accounts on the ledger live app not yet added to the actual device?

What do you mean "not yet added to the actual device"? The accounts must be associated with some device if you could see them on Ledger Live before the password reset? AFAIK there's no way to import accounts to Ledger Live without connecting a hardware wallet first.

46 minutes ago, CryptoRaw said:

I've account and assets actually on the ledger live app.

I don't think you do, Ledger Live doesn't actually store any assets. It's the "read only" part, the secret keys are always stored on a Ledger hardware device. As long as you have the hardware device(s) that you used to create the accounts initially, then all you need to do is plug in each of those devices, then keep adding accounts on Ledger live until you have the same number of accounts visible as you used to have. e.g. If you had two XRP accounts before, then connect your hardware device, click "Add account" and follow the steps to add the first account, then repeat and you'll see the second account. Ledger Live will always recreate the old accounts in the same order as they were originally created, and you'll see the old addresses and balances.

46 minutes ago, CryptoRaw said:

Whats the point in a password reset if it costs you all your assets on ledger live?

It doesn't cost you anything except the time required to re-import your accounts as above.

If you currently have accounts visible on Ledger Live that are not associated with a hardware device that you currently own, then you won't be able to use those assets anyway, even with the password, as you have no way of transacting with them without the corresponding hardware wallet.

Edited December 11, 2021 by at3n

[CryptoRaw]

ok. thanks for the reply!!! on my device for exaple, i have the xrp app. but no others. in ledger live i have btc, ton and more accout s with assets in. are you sure that all accounts a able to be added back? even the accounts i did not ad to the cold storage wallet? in my live account i have xrp in an account on the app and a 2nd account / wallet address on the nano x. but most of my accounts are only on ledger live. they will definitely still be there to add back into the app yeah? how if its all reset? i only have xrp app on ledger so will only be able to add the xrp back no? i understand that when i moved assets i always needed the device also. so no accounts can be lost if i have all my keywords and device everything will be able to be added back? all assets and all account, wether on he nano or not? thanks for your time. im nervous i might lose some accounts and assets that i didnt add to he nano as the space to add more apps had ran out.

[at3n]

You didn't say which hardware device you originally used to create the BTC, Tron and other accounts in Ledger Live, so it's difficult to give you a definitive answer.

I'm optimistically assuming you used the same Nano X, with the BTC app installed on it, to create the BTC account on Ledger Live? Or else, perhaps you created it using an old Nano, and then transferred your 24 words to the current Nano X, but maybe didn't yet install the BTC app on the X?

In either of the above cases, you would just need to install the BTC app on the current Nano X, and then you would be able to spend the BTC on Ledger Live. This would be the same if you reset the password and wiped Ledger Live. To get your BTC back, you would install the BTC app on the Nano X, and then you would import the same accounts as before back into Ledger Live, and you'd see everything. This relies on you current Nano X being loaded with the same 24 words as you used back when you first created the BTC account.

If you don't have enough space for all the apps at one time on the Nano, then it's fine to uninstall and reinstall them as needed to access the different accounts.

The 24 words are the keys to all of your accounts, and all accounts can be recovered if you have the 24 words (or a Nano loaded with the 24 words). Ledger Live itself holds no value ever. If you reset the password and find that you can't recover some of your accounts, then in actual fact, you had already lost those accounts, you just didn't realise it until you wiped Ledger Live.

 

On the other hand, if in the past, you used a different Nano to create the BTC/other accounts, and then later got a new Nano X, set it up with a new set of 24 words, and then threw away the old Nano, then you will only be able to get your old accounts back if you still have the original set of 24 words recorded elsewhere. But if that's the case, you're already in that bad situation, and changing the password won't make it any worse.

 

If you can clarify which hardware devices you used (had plugged into the computer) when creating the BTC, Tron etc. wallets, then we should be able to work it out for certain.

[CryptoRaw]

thanks for rhe reply!! its a ledgee nano s with only xrp app on it at the moment. i also have an x now too but i cant get into the account at the moment as password eludes me atm sadly. i understand your reply, but for xample, tron at the time was not supported as an app on the nano s. the btc was on the nano s, but then i sent it back to the wallet in the account in the live app, not the nano s. so basically, my live app contained assets in wllets both on the nano s and some walltes in accounts only on the live app. but resetting the app will wipe all the accounts off the app and device then they can be added by he nano s, but what if they were never on it in the first place (like tron) live supported tron but there was no app for the nano s, so there's assets in accounts only in my live account. there's an ammount worth not loosing and i think a few airdrops. thanks. btc wallet was created then i deposited from an exchange into ledger live app but not onto the nano s. the only app on the nano as atm is xrp, but there were lots of.other assets on ledger live app. im in mac os 10.3 if that helps in any way. thanks again

[at3n]

22 minutes ago, CryptoRaw said:

the btc was on the nano s, but then i sent it back to the wallet in the account in the live app

 

23 minutes ago, CryptoRaw said:

my live app contained assets in wllets both on the nano s and some walltes in accounts only on the live app.

How did you create the "accounts only in the live app"? (Using a Nano / Which Nano etc.)

 

26 minutes ago, CryptoRaw said:

live supported tron but there was no app for the nano s

If there was no app for the Nano, how did you create the account on Ledger Live? Was this back when TRX was an Ethereum token?

 

My understanding is that you can't create accounts on Ledger Live without having a Nano present to provide the 24 words. If you had some way of creating accounts without a Nano, please explain.

[jargoman]

I have a tattoo of an encrypted wallet. I have $50 of XRP stored in my tattoo. You can send my tattoo xrp from anywhere in the world and I don't need to update my tattoo. 

Imagine rather than a wallet it's a key. 

The words wallet, key and account are thrown around interchangeably. In crypto we're using public private key cryptography. In essence your keys ARE your crypto. Neither the app, nor the nano is the crypto. They are tools. The "word list" is where the accounts are. The coins are stored on the blockchain. 

You could throw away the nano, delete the ledger app. As long as you keep your word list you can replace the nano or use a different tool.



 

[CryptoRaw]

ok thanak fuckit im gonna try the reset. and yeah, tron was stil erc20 at the time so wasnt a supported app on the nano s. and it was juat a standard nano s purchased 2 years ago. thatnsk for your time and replies guys!!!

[at3n]

You need to restore the ETH wallet then to get that TRX back.

You may as well go for it, like I said you won't lose anything. Going forward it's useful to keep a record of which physical Nano is aassociated with each account on Ledger Live.

Good luck!

[CryptoRaw]

ok cool thanks. also one last thing. im gonna do it on the ipad so i don't have to reset the account on my lappy just incase ahahaha. if i sync to a new account it could still connect to the othe live account is there anything i need to be aware of when i try it all from scratch on the ipad so it doesn't **** shit up on the lappy or will it be cool either way? cheers.

[at3n]

No, it won't affect the laptop at all.

[CryptoRaw]

Thanks pal! Missed vagabond drop anuyways Ill get on it tomorrow. thanks again for your time!

[CryptoRaw]

went for the reset. as suspected. no funds except the xrp that was on the ledger. ledger live is a joke. 5 days response time. convinced me i wouldn't lose assets. seems ive lost nearly all of em ffs. use a different cold wallet these guys are a joke.

[at3n]

Please re-read this entire thread. Everything "on your ledger" is still on your ledger. Ledger Live contains nothing, ever. It's just a tool to create transactions and view account information. You need to re-add the accounts that are on your Nano to Ledger Live. If there are any accounts that are not on your Nano, you can't re-add them to Ledger Live until you plug in the Nano that was plugged in the first time they were created.

There's no deceit going on here.

[CryptoRaw]

But ive followed instructions and the added accounts now have no assets!! Why would this be? If i delete the xrp app to m ake space to re install the btc app to then import that back into the accounts in ledger live will delete my xrp account off the nano s and lose my xrp no? Should I send them to another wallet 1st?? Why has it never asked me for my keywords anybody know? Thanks