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transaction not found - XRP withdraw


singhirtt
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I did 49 XRP withdraw from CoinDcx wallet. Included destination Address and Tag. Network is Ripple. In the Source, transaction is Completed with Transaction Hash "4840695EE7718F0C9804955B2F83475F9275237FC9544D44F59CC224E0F34248"

But the explorer "https://xrpcharts.ripple.com/#/transactions/4840695EE7718F0C9804955B2F83475F9275237FC9544D44F59CC224E0F34248" says "transaction not found".

49 XRP is still not deposited. It's been 2 days now. Can anyone help in resolving this issue.

XRP.JPG

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On 11/20/2021 at 4:13 PM, singhirtt said:

I did 49 XRP withdraw from CoinDcx wallet. Included destination Address and Tag. Network is Ripple. In the Source, transaction is Completed with Transaction Hash "4840695EE7718F0C9804955B2F83475F9275237FC9544D44F59CC224E0F34248"

But the explorer "https://xrpcharts.ripple.com/#/transactions/4840695EE7718F0C9804955B2F83475F9275237FC9544D44F59CC224E0F34248" says "transaction not found".

49 XRP is still not deposited. It's been 2 days now. Can anyone help in resolving this issue.

XRP.JPG


I assume CoinDCX is an exchange.  In that case it looks like the exchange has initiated a transaction and considers it done but the transaction failed to get submitted to the XRPLedger.

You need to contact their support.

 

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