Transaction completed but funds never arrived

[Mrpep]

Hello. I sent xrp from kucoin to my trezor hardware wallet. ( no destination tag needed). It said “completed “ but the funds never arrived to my hardware wallet. When on click on the details in kucoin account it says “transaction not found”.  Did this over 12 hours ago. Help please ! Thank you

[at3n]

Sounds like a problem on Kucoin's side. Contact their support with as much detail as possible, such as date/time, amount of XRP sent etc.

If you have a transaction ID or hash, then you can look it up on www.bithomp.com to see if it will tell you where it went.

[Mrpep]

Thank you I have contacted kucoin. Waiting for a reply. I did check bithomp. Said “ transaction not found” which is strange because according to kucoin the transaction is completed and was sent to the proper address. Very frustrating. If crypto ( xrp) is to gain widespread adoption stuff like this can’t happen. 

[Mrpep]

Just to be clear also. I double checked. I don’t need a destination tag to send xrp to my hardware wallet. 

[inXs]

KuCoin may also be deleting records as part of their privacy guarantee and policy. If not, KuCoin should be able to point you to the actual transaction on the XRP ledger for validating addresses.  If they can't, they are still liable. Most exchanges and wallets show their view of the transaction and a small link to see the transaction on the ledger.

[Dutchy]

I had the same issue last Monday. I have also contacted customer service regarding this issue but still no substantive response, just a ticket number. Can you keep this post up to date with your experience with Kucoin?

[Dutchy]

After 5 days, problem solved. Withdraw succesfull. Great relief.

[Rsgo-crypto]

Thanks For sharing this. I’m in the beginning of this process with KuCoin and waiting for a reply.

[Sofiqul]

My funds missing 3 days now.

on Coinbase says transaction completed but xrp scan says failed due to under payment. How do I resolve this? Any help would be great help

[brianwalden]

10 hours ago, Sofiqul said:

My funds missing 3 days now.

on Coinbase says transaction completed but xrp scan says failed due to under payment. How do I resolve this? Any help would be great help

Go to Coinbase, show them the failed transaction. They'll refund your money.