help with sending XRP

[duricko]

Hello, I want to send an XRP from my coinbase wallet but it gives me an error: tefMaster_Disabled. What should I do? Thanks for help

[inXs]

It likely means you have not validated who you are yet.  They won't let you move anything off their exchange to prevent money laundering by unknown users.  A legal requirement by the US Gov.

Coinbase should translate their error codes to make it easier but its always good to google the code which is how I found...

https://help.coinbase.com/en/coinbase/privacy-and-security/other/i-see-the-error-account-temporarily-disabled-what-should-i-do

Edited November 9, 2021 by inXs

[at3n]

tefMASTER_DISABLED is an XRPL error, not a Coinbase error. Presuming this is the software wallet by Coinbase rather than the exchange app.

It means that the original secret key for your XRP account has been disabled and replaced with a "regular key" (which is just another secret key) or else multi-signing has been enabled on the account, which means you need signatures from more than one other XRP account to make any transaction.

Do you remember doing any of the above yourself in the past? If you didn't do it, then perhaps some wallet software may have changed it on your behalf?

This isn't an account that originated in Gatehub by any chance, is it? They did this for many accounts after a security breach.

[juanrpz]

I have the same problem, did you find a solution? I've looked it up in several places, my wallet is also CoinbaseWallet I've already checked the registry and the key was disabled but I didn't

[BillyOckham]

6 hours ago, juanrpz said:

I have the same problem, did you find a solution? I've looked it up in several places, my wallet is also CoinbaseWallet I've already checked the registry and the key was disabled but I didn't

The post two above yours says it’s likely you aren’t validated at Coinbase properly yet.    

[at3n]

There's an awful lot of posts recently about disabled master keys, I wonder if it's the result of a specific attack or scam.

Han anyone in this thread participated in any online XRP giveaways etc. or imported their accounts into new wallet software recently?

What's the exact name of the Coinbase app you're using? And the name of the creator in the app store?

[BillyOckham]

18 hours ago, at3n said:

There's an awful lot of posts recently about disabled master keys, I wonder if it's the result of a specific attack or scam.

Han anyone in this thread participated in any online XRP giveaways etc. or imported their accounts into new wallet software recently?

What's the exact name of the Coinbase app you're using? And the name of the creator in the app store?

Didn’t an earlier poster indicate that it’s Coinbase because of incomplete verification?

 

I don’t know specifics and never used Coinbase but that sounded feasible.

 

[at3n]

6 hours ago, BillyOckham said:

Didn’t an earlier poster indicate that it’s Coinbase because of incomplete verification?

 

I don’t know specifics and never used Coinbase but that sounded feasible.

 

I don't think so in this case. tefMASTER_DISABLED is an XRPL error, from rippled. Doesn't make sense for Coinbase the exchange to use it for a verification error.

I wasn't aware until recently that Coinbase has a crypto software wallet app, completely separate from the Coinbase exchange app. I assume that this is that app, which would interface with XRPL directly.

If someone could clarify which app they're using, that would clear it up though.

Edited November 19, 2021 by at3n

[BillyOckham]

3 hours ago, at3n said:

I don't think so in this case. tefMASTER_DISABLED is an XRPL error, from rippled. Doesn't make sense for Coinbase the exchange to use it for a verification error.

Yeah it’s an XRPL error….  I’m assuming bubbled up through the stack to the user without an intercept to a better message.  So it’s not a ‘doesn’t make sense’ situation,  it’s just normal crappy exception handling.   (In the scenario of accepting what was said earlier that it’s missing Coinbase validation)

 

3 hours ago, at3n said:

I wasn't aware until recently that Coinbase has a crypto software wallet app, completely separate from the Coinbase exchange app. I assume that this is that app, which would interface with XRPL directly.

Me either.  But if the app is like other exchange apps it is linked to the exchange users account so validation of user identity could be a factor in the app functionality.  It’s possible that it sets regular key and disables master until KYC done at which point it reverse that.  That’s my guess at what is happening if the initial post about verification is correct.

This would be a odd mix of custodial and non custodial but Gatehub has done vaguely similar.

 

3 hours ago, at3n said:

If someone could clarify which app they're using, that would clear it up though.

Yes that would be helpful rather than these flights of fancy I’m indulging in.    

 

[juanrpz]

my problem is in CoinbaseWallet, yes, it's a separate application from Coinbase, the account asks for an email and mine contains the same email as the coinbase application, I checked the history and has a hash of the day the master key was disabled.

Link app playstore 

https://play.google.com/store/apps/details?id=org.toshi

[at3n]

14 hours ago, juanrpz said:

I checked the history and has a hash of the day the master key was disabled.

The day that it was disabled, do you remember taking any action with this XRP account (using any wallet software or online service)?

Also was this XRP account created with the Coinbase wallet, or was it created elsewhere and imported to coinbase?

[juanrpz]

5 hours ago, at3n said:

No dia em que ela foi desativada, você se lembra de ter executado alguma ação com essa conta XRP (usando qualquer software de carteira ou serviço online)?

Além disso, essa conta XRP foi criada com a carteira Coinbase ou foi criada em outro lugar e importada para a coinbase?

was created with coinbaseWallet wallet. I don't remember making any changes. I never even sent xrp with the account, it was accumulating

[at3n]

40 minutes ago, juanrpz said:

I never even sent xrp with the account, it was accumulating

Now I'm confused. If you didn't send any XRP to it, who did? And how/why was it accumulating? That's not something that XRP does without someone sending more XRP. Was Coinbase sending you rewards or something?

[juanrpz]

On 20/11/2021 at 16:14, at3n said:

Agora estou confuso. Se você não enviou nenhum XRP para ele, quem o fez? E como / por que estava se acumulando? Isso não é algo que o XRP faz sem que alguém envie mais XRP. A Coinbase estava lhe enviando recompensas ou algo assim?

yes, it was accumulating with rewards, I never took it off the account, I just entered

 

[at3n]

I see.

It seems likely that the recovery phrase for the Coinbase Wallet app was hacked,

When you created the account on Coinbase Wallet, did you store your Recovery Phrase (12 words) anywhere that it might have been stolen from? In an email account, in a computer file, a photo on your phone...? Or did you write it down on paper?

@juanrpz

Edited November 22, 2021 by at3n