Unable to access account

[cocanicola987]

When I enter my atomic wallet seed phrase it brings up a brand new atomic account/address than the one I was trading my XRP on for a couple months. Has anyone experienced this issue before? When I contact Atomic for help they always tell me to make sure my seed phrase is correct, when I have a screenshot of it from when I created the account... so I know 1000% its correct. I dont know what else to do.. Is it possible that Atomic made a new/different account with the same seed phrase as mine and they're automatically pushing me into this new account instead of my original one? 

Edited October 16, 2021 by cocanicola987
Additional sentence with hypothetical explanation

[brianwalden]

1 hour ago, cocanicola987 said:

When I enter my atomic wallet seed phrase it brings up a brand new atomic account/address than the one I was trading my XRP on for a couple months. Has anyone experienced this issue before? When I contact Atomic for help they always tell me to make sure my seed phrase is correct, when I have a screenshot of it from when I created the account... so I know 1000% its correct. I dont know what else to do.. Is it possible that Atomic made a new/different account with the same seed phrase as mine and they're automatically pushing me into this new account instead of my original one? 

My brother in law had this problem when he tried to use his Atomic recovery phrase to import his address into Bifrost. In this case he was trying to access his SGB, not XRP. Apparently atomic uses nonstandard derivation paths to construct addresses from phrases which makes compatibility problems with other wallets.

He got around it by going into his Atomic wallet settings and retrieving the secret key for his Ethereum wallet and then used that to import it into MetaMask (because Bifrost didn't support imprint by private key, at the time at least, I'm not sure about now).

You may be able to do something similar if you're looking to import your XRPL wallet into a different app.

[SJK]

13 hours ago, cocanicola987 said:

When I enter my atomic wallet seed phrase it brings up a brand new atomic account/address than the one I was trading my XRP on for a couple months. Has anyone experienced this issue before? When I contact Atomic for help they always tell me to make sure my seed phrase is correct, when I have a screenshot of it from when I created the account... so I know 1000% its correct. I dont know what else to do.. Is it possible that Atomic made a new/different account with the same seed phrase as mine and they're automatically pushing me into this new account instead of my original one? 

Hi cocanicola987, ironically this happened to me as well with Atomic and my XRP. Any idea as to how I can get my 3000 xrp back? I have my seed phrase and my original address from the XRP Ledger and my coins are still there yet I can not get them back. When I transfer my xrp coins from Coinbase to Atomic my seed phrase stayed the same yet the address changed and now my xrp coins are missing.