Help Getting XRP off of Toast Wallet

[Enigma]

Pretty amazing that during all the searching I did about Toast and XRP wallets, I didn't find anything saying it was shut down. But then after I buy XRP into the wallet. I cannot seem to move it back out of the wallet onto anything. I keep getting "master key disabled" and I have no way of enabling it so I can send to my Ledger Nano S.  Is there anybody that can help me get this transfer done?  Nothing I do seems to work. Downloaded Xumm and have tried a couple of different tools. But it seems that the account on Toast was made completely unable to transfer funds out.  Which in my opinion seems like a giant scam.  Please, somebody help me.  

[brianwalden]

27 minutes ago, Enigma said:

Pretty amazing that during all the searching I did about Toast and XRP wallets, I didn't find anything saying it was shut down. But then after I buy XRP into the wallet. I cannot seem to move it back out of the wallet onto anything. I keep getting "master key disabled" and I have no way of enabling it so I can send to my Ledger Nano S.  Is there anybody that can help me get this transfer done?  Nothing I do seems to work. Downloaded Xumm and have tried a couple of different tools. But it seems that the account on Toast was made completely unable to transfer funds out.  Which in my opinion seems like a giant scam.  Please, somebody help me.  

Are you sure it was Toast and not a scam wallet like Toast Plus?

[Enigma]

Pretty sure. I was even able to access it by following a link off of their official twitter that said "if you need to restore a toast wallet backup code in order to migrate to another wallet please use..."  I can pull the wallet up in there, but I cannot get anything to send anywhere.  I can't even find Toast plus. I'm doing this strictly off of the web version. Not on my phone.  

[brianwalden]

3 minutes ago, Enigma said:

Pretty sure. I was even able to access it by following a link off of their official twitter that said "if you need to restore a toast wallet backup code in order to migrate to another wallet please use..."  I can pull the wallet up in there, but I cannot get anything to send anywhere.  I can't even find Toast plus. I'm doing this strictly off of the web version. Not on my phone.  

Do you have a recovery phrase or secret key for your wallet? If you have that you should be able to just import it into XUMM. Sorry I've never used Toast, so I can't help with the specifics.

 

[Enigma]

It is imported into XUMM.  This is where it gets frustrating.  Even though it finds it with the secret key, it still shows as read only.  

[BillyOckham]

59 minutes ago, Enigma said:

It is imported into XUMM.  This is where it gets frustrating.  Even though it finds it with the secret key, it still shows as read only.  

That’s because you chose read only as the option when importing.  You can change that at any time by editing the account.

[Enigma]

Nope. Definitely selected full access. tried many times.  Im talking to XUMM but so far the conversation is unproductive.

[BillyOckham]

1 hour ago, Enigma said:

Nope. Definitely selected full access. tried many times.  Im talking to XUMM but so far the conversation is unproductive.

Well that sounds exceptional.  Please let us know if you find out what’s happening.

Are you saying that you have edited the account after it is in Xumm to make it Full Access and yet even after successfully doing that,  it hasn’t changed to full access?

 

[Enigma]

Ok... so the problem is that Toast has the master key disabled I guess on the account.  I don't know why and I did not do this.  I am also brand new to XRP so this is all a bit confusing trying to figure it all out.  I have contacted Xumm and everybody keeps talking about doing multi signing and such, but I have no idea how to do that. It doesn't seem like any of those options are in Toast.  Can anybody help with that?  

[BillyOckham]

1 hour ago, Enigma said:

Ok... so the problem is that Toast has the master key disabled

That wasn’t Toast.  
 

I’m guessing you’ve fallen victim to the Toast Plus scam (as @brianwalden mentioned above) that tricked users into thinking they were using Toast and instead it was a scammers wallet.

The master key is never disabled normally,  only sophisticated users and scammers do that.  Either you were scammed or you have done the disabling yourself which is very unlikely and hard to believe.

Sorry but disabled master key has made your key useless.  You’ve lost control of those XRP.  I hate saying it but it is the facts. 

 

[Enigma]

If that truly is the case then xrp is a ******* joke and made to be a scam.  Why the **** would anybody ever use this if anybody who creates accounts can just set it to disable the masterkey on deposit?.

[Alluvial]

Really sorry to hear this from a fellow xrp holder. I sincerely hope they are not lost and be recovered.  Good luck! 

I know many on here may not like this suggestion, but I feel keeping xrp on a trusted exchange is the best way to hold xrp.  I had a portion of my xrp in a cold wallet which was secured by a secret key which I wrote down and kept in my safe deposit box.  When I attempted to make the cold wallet hot by entering the secret key, the secret key did not work. I re-entered it around 15 times.  Panic ensued.  I eventually considered the possibility that perhaps I had written the secret key down incorrectly, even though I quadruple checked it.  Turns out a 0 (zero) was really an o (even though I had explanations on my paper explaining any possible ambiguity in letters and numbers).  If it had been some other mistake, I could have lost those xrps forever. 

From what I have seen, the exchanges now appear to have very good security (I am sure there are exceptions).  The hacks are almost always the customer giving information about the account to a scammer, but not always.  And hopefully, the days of Mt. Gox, where security for crypto was in its infancy, are gone.  Most of the exchanges now even allow for a lock on the account where various steps must be completed for any withdrawal to be made from the account (my understanding is that Coinbase, Kraken and Bitstamp all offer that).  I recommend that my fellow xrp brothers and sisters consider using this lock as an additional level of security along with 2FA (always), a good password, and email confirmation where available.     

[Enigma]

Yeah, except they removed it from all trusted exchanges for US citizens.  Pretty convenient if you ask me.  

[BillyOckham]

3 hours ago, Enigma said:

If that truly is the case then xrp is a ******* joke and made to be a scam.  Why the **** would anybody ever use this if anybody who creates accounts can just set it to disable the masterkey on deposit?.

I understand the pain and frustration that caused you to write that,  but your anger is entirely misplaced.

 

This the result of a scammer pretending to be something he wasn’t, it’s absolutely not the fault of Toast, or XRP, or Xumm.  In fact the exact same scam goes on for every major coin...   scammers need the scam to be a plausible one, so they use things people might have heard of.  Eg Toast wallet.

It’s absolutely the evil work of people with no morals or conscience.  It even places additional load on innocent developers as they handle calls from scam-affected users that they did nothing wrong to.

I’m really sorry for your loss.  The only hope I see is that you are somehow wrong about the master key being disabled.

Perhaps it’s time to show your public address (starts with ‘r’) and others here can check if the account is stolen.

 

Many XRP developers have done a lot of public outreach trying hard to protect innocent people from these low-life scammers.  If anyone can think of anything else that can be done to stop these scams I’d love to hear it….   but there actually isn’t anything in my opinion.

 

[BillyOckham]

3 hours ago, Enigma said:

Why the **** would anybody ever use this if anybody who creates accounts can just set it to disable the masterkey on deposit?.

Just for clarity…. none of that is correct.

‘Anybody who creates accounts’.  I think you meant anyone who creates a wallet app.   The thing here is that it is hard for the app stores to be certain there is no fraudulent code in an app.

The Toast Plus app (the scam version of Toast app) was removed quickly from IOS App Store once users were advising it was a scam (if I have my facts correct…. it’s what I read elsewhere).  I don’t know about Google Play.

The XRP ledger is immensely secure.  It’s never been hacked.  
But the tools people use to interact with it need to be from trusted individuals.  It’s a very difficult problem to deal with.  As crypto matures then some of those problems will go away but new scams will arise to take advantage of people.

Again, I’m very sorry that you were affected by these criminals.