No links on gatehub for recovery of accounts

[SimonF1]

Hi all'
I broke my phone yesterday that has the 2fa login for gatehub,
i do have the recovery key but after looking for some time on the gatehub website i see no way to even use them.
can anyone give me a link so i can recover my account please.

[namini]

https://signin.gatehub.net/recovery

 

But, maybe with 2FA enabled you need to contact support? I don't know.

Edited April 16, 2017 by namini

[SimonF1]

12 minutes ago, namini said:

https://signin.gatehub.net/recovery

 

But, maybe with 2FA enabled you need to contact support? I don't know.

That's for password reset. i know my password its the 2fa that's the problem
 

[namini]

That's what I thought.

Then you can wait for someone of Gatehub to notice your thread here or email their support at:

support@gatehub.net

Edited April 16, 2017 by namini

[namini]

or maybe you can re install the 2af on the new phone?

https://www.authy.com/phones/change/

https://www.cnet.com/how-to/how-to-move-google-authenticator-to-a-new-device/

?

[SimonF1]

1 minute ago, namini said:

that's what I thought.

Then you can wait for someone of Gatehub to notice your thread here or you email their support at:

support@gatehub.net

ok i will go email them then Thanks for the address.
i had to do the same thing with poloniex but there all i had to do was simply scan the back up barcode with my new phone and all done.

[namini]

3 minutes ago, SimonF1 said:

i had to do the same thing with poloniex but there all i had to do was simply scan the back up barcode with my new phone and all done.

Maybe you can, see my post above, but I have no idea.

Keep us informed!

[SimonF1]

i looked at them sites buty it gets confusing now that i have setup a new phone with the same number and 2fa is already set and running on poloniex and i only have 2 more sites that use 2fa. so i will go the email rout. Thanks anyway.