SimonF1 Posted April 16, 2017 Share Posted April 16, 2017 Hi all' I broke my phone yesterday that has the 2fa login for gatehub, i do have the recovery key but after looking for some time on the gatehub website i see no way to even use them. can anyone give me a link so i can recover my account please. Link to comment Share on other sites More sharing options...
namini Posted April 16, 2017 Share Posted April 16, 2017 (edited) https://signin.gatehub.net/recovery But, maybe with 2FA enabled you need to contact support? I don't know. Edited April 16, 2017 by namini Link to comment Share on other sites More sharing options...
SimonF1 Posted April 16, 2017 Author Share Posted April 16, 2017 12 minutes ago, namini said: https://signin.gatehub.net/recovery But, maybe with 2FA enabled you need to contact support? I don't know. That's for password reset. i know my password its the 2fa that's the problem Link to comment Share on other sites More sharing options...
namini Posted April 16, 2017 Share Posted April 16, 2017 (edited) That's what I thought. Then you can wait for someone of Gatehub to notice your thread here or email their support at: support@gatehub.net Edited April 16, 2017 by namini Link to comment Share on other sites More sharing options...
namini Posted April 16, 2017 Share Posted April 16, 2017 or maybe you can re install the 2af on the new phone? https://www.authy.com/phones/change/ https://www.cnet.com/how-to/how-to-move-google-authenticator-to-a-new-device/ ? Link to comment Share on other sites More sharing options...
SimonF1 Posted April 16, 2017 Author Share Posted April 16, 2017 1 minute ago, namini said: that's what I thought. Then you can wait for someone of Gatehub to notice your thread here or you email their support at: support@gatehub.net ok i will go email them then Thanks for the address. i had to do the same thing with poloniex but there all i had to do was simply scan the back up barcode with my new phone and all done. Link to comment Share on other sites More sharing options...
namini Posted April 16, 2017 Share Posted April 16, 2017 3 minutes ago, SimonF1 said: i had to do the same thing with poloniex but there all i had to do was simply scan the back up barcode with my new phone and all done. Maybe you can, see my post above, but I have no idea. Keep us informed! Link to comment Share on other sites More sharing options...
SimonF1 Posted April 16, 2017 Author Share Posted April 16, 2017 i looked at them sites buty it gets confusing now that i have setup a new phone with the same number and 2fa is already set and running on poloniex and i only have 2 more sites that use 2fa. so i will go the email rout. Thanks anyway. namini 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now