physans Posted May 19, 2021 Share Posted May 19, 2021 BTC stolen on Coinbase. Seeking advice. I hadn't logged into my coinbase account since 2016. I finally decided to sell my BTC so I powered up my 2 factor authentication device (a separate phone that is never left on) and went to login. Password didn't work, even though I input it correctly. I requested a reset and finally got a response from coinbase customer service￼ a month later - They said they won't restore my password and that my account was zeroed out in 2018! This was quite the shock, especially considering that I have two factor authentication, the device was off, my secret key was secure (I've been a programmer since age 5 and went to a top 5 school for my Computer Science degree). I searched all email history and had emails from 2016 when I opened the account - but no emails from 2018 when my balance was stolen. I never received any other email alerts about my account - until the day I recently went to login after 4+ years - when I suddenly got multiple emails from coinbase. This makes me suspect it was an inside job, possibly by a database administrator or someone with high-level access working there. They could have zeroed out many accounts that weren't logged into in a long period of time. Value was close to $75k. To add insult to injury, Coinbase won’t reply to my follow up emails and they won't restore access to my account. I have filed a complaint but nothing has happened. Do you guys have any recommended courses of action? Highly disappointed by Coinbase! Link to comment Share on other sites More sharing options...
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