Master key disabled

[Reemy]

Hi, 

I have a large amount of XRP which I’ve imported from a paper wallet onto Gatehub.

I cannot sell or transfer my fund due to Maste key disabled issue.

I saw a chat room on the topic explaining how to create a regular key and resolve this but wasn’t able to figure it out and fix the issue.

anyone who can help I am willing to pay $200 or send 10 XRP to the helper.

 

thanks 

Edited April 17, 2021 by Reemy

[at3n]

@Reemy It's strongly advised to not post your personal contact details publicly here, especially as you're advertising that you own cryptocurrency.

There are some nasty people who you really don't want to get a phone call from.

[at3n]

The first thing I would do is check to make sure that the master key is actually disabled, in case Gatehub is being buggy. If you enter your public wallet address into bithomp.com, then check the Information panel, see if there's a line that reads "Master Key: disabled".

If that is the case, then there has already been a regular key set for your wallet, and the only way to access the wallet is to find the secret key for your regular key account.

[Reemy]

Hey. I checked and yea my master key is disabled.

on bithomp it doesn’t show any regular key which was assigned. I only see multi signing.

ive read that it can be either or.

either a regular key was assigned or multi signing.

this all master key disable happened once I purchased the wallet insurance on Gatehub. 
any suggestions? 

Edited April 17, 2021 by Reemy

[Reemy]

One more thing I just noticed.

look at the picture below taken from my Gatehub account. 
 

master key as well as regular key as well as multi signing are all showing as disabled.

so no wonder I cannot use the funds.

It is 100% a bag at gatehub the question is what to do? 
 

[at3n]

Ah I see.

Well, it shouldn't be possible to disable the master key without setting up one of the other methods, so Gatehub must be reporting something incorrectly...

Can you put your address into https://ripplerm.github.io/ripple-wallet/ (click "Change" at the top)? It should definitively show regular key and/or multi sign addresses below. I'd be interested to know which it is.

However, if they were set up by Gatehub, there's nothing that you can do by yourself to recover the wallet, you need the new secret keys that Gatehub should have. So you'll need to wait for their support I'm afraid.