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Uphold help


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I was wondering if anyone here could help me or guide me with my uphold account issue. 

 

Some background. For the past few years I lurk xrp chat every once in a while. I have also been purchasing xrp on coinbase and I created a wallet on the xrp ledger and transfer and store it there. 

 

Well with the price going up a decent amount, and coinbase holding off on xrp trading I figured I would open an account at another exchange so I could exchange some back to USD if needed.

 

So I opened the uphold account and did a trial send and exchange and everything seemed fine.

 

The trial amount was 2500 xrp and the ledger transaction was 

 

edit

 

Unfortunately I then sent the majority of my account there on transaction number 

 

edit

 

After sending majority of my xrp, when I log in at the top of my account I see “your account is under review” and all outgoing transactions are disabled.

 

I linked my checking account thinking maybe that’s it but it is still under review.

 

So I started looking at reviews for uphold.com online and see a lot of things that make me feel uneasy. 

 

At this point I would be fine if they just send the xrp back to my ledger account that I sent it from.

 

I’m looking for some guidance into this issue.

 

 

 

 

 

 

 

 

 

Edited by SeriouslyStressed1
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I am not familiar with the exchange but there are several other posts about it.

For example a similar problem was discussed here:

I am assuming that you reached a certain threshold level and that they will now have to check your deposits.

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@SeriouslyStressed1 ... it's all good ... no worries ... 

I've had it happen with them numerous times. They get spooked when larger amounts are being tossed about. You may actually find comfort in that. 

I've copied the contents of one of their emails below. You should get it soon. 

I swear I've answered these a couple times now ...but, whatever. There was one exchange ... maybe Uphold? maybe Bitstamp ... that made me show bank transaction records leading to my XRP purchases in 2013! 

AML/KYC ... they're just being safe. 

 

Dear Robert

Thanks for your deposit, which we’ve successfully received. You can trade your funds freely and continue to deposit, but we need to gather some more information before you can withdraw or send funds to other people. It’s a compliance thing.

We’re anxious to minimize any disruption, so please let us have the following as soon as possible:

 

Employer Name and Occupation:

If self employed, state type of employment

If retired or unemployed, state "retired" or "unemployed" and previous occupation

Expected annual income:

$0-25K

$25-50K

$50-100K

$100-250K

>$250K

Source of funds:

If coming from a Bank - Bank statement

If coming from your own wallet

Name of the custodian of the wallet

Screenshot of the transaction

If coming from another person’s wallet

Name of the funding source

Reason for transaction

 

Please reply to this email with the above so that you don’t have problems when withdrawing or sending funds later on.

The information we collect will clear your account for similar deposits for one year.

Cheers,

Team Uphold

 

Edited by RobertHarpool
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Expect the review to be done within hours of sufficiently answering their questions. I think my last review was about 30 minutes. But my first one was over 2 hours. 

Also note that Uphold limits withdraws to your bank account to $10K per day. So plan accordingly. 

Though they say the bank transfer will take 3 to 5 business days, mine have all cleared to my bank within 24 hours. 

 

Edited: corrected spelling mistake

Edited by RobertHarpool
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19 minutes ago, RobertHarpool said:

Expect the review to be done within hours of sufficiently answering their questions. I think my last review was about 30 minutes. But my first one was over 2 hours. 

Also note that Uphold limits withdraws to your bank account to $10K per day. So plan accordingly. 

Though they say the bank transfer will take 3 to 5 business days, mine have all cleaned to my bank within 24 hours. 

 

Thank you. 

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