SeriouslyStressed1 Posted April 8, 2021 Share Posted April 8, 2021 (edited) I was wondering if anyone here could help me or guide me with my uphold account issue. Some background. For the past few years I lurk xrp chat every once in a while. I have also been purchasing xrp on coinbase and I created a wallet on the xrp ledger and transfer and store it there. Well with the price going up a decent amount, and coinbase holding off on xrp trading I figured I would open an account at another exchange so I could exchange some back to USD if needed. So I opened the uphold account and did a trial send and exchange and everything seemed fine. The trial amount was 2500 xrp and the ledger transaction was edit Unfortunately I then sent the majority of my account there on transaction number edit After sending majority of my xrp, when I log in at the top of my account I see “your account is under review” and all outgoing transactions are disabled. I linked my checking account thinking maybe that’s it but it is still under review. So I started looking at reviews for uphold.com online and see a lot of things that make me feel uneasy. At this point I would be fine if they just send the xrp back to my ledger account that I sent it from. I’m looking for some guidance into this issue. Edited April 9, 2021 by SeriouslyStressed1 Link to comment Share on other sites More sharing options...
Triceratops Posted April 8, 2021 Share Posted April 8, 2021 I am not familiar with the exchange but there are several other posts about it. For example a similar problem was discussed here: I am assuming that you reached a certain threshold level and that they will now have to check your deposits. Link to comment Share on other sites More sharing options...
RobertHarpool Posted April 8, 2021 Share Posted April 8, 2021 (edited) @SeriouslyStressed1 ... it's all good ... no worries ... I've had it happen with them numerous times. They get spooked when larger amounts are being tossed about. You may actually find comfort in that. I've copied the contents of one of their emails below. You should get it soon. I swear I've answered these a couple times now ...but, whatever. There was one exchange ... maybe Uphold? maybe Bitstamp ... that made me show bank transaction records leading to my XRP purchases in 2013! AML/KYC ... they're just being safe. Dear Robert Thanks for your deposit, which we’ve successfully received. You can trade your funds freely and continue to deposit, but we need to gather some more information before you can withdraw or send funds to other people. It’s a compliance thing. We’re anxious to minimize any disruption, so please let us have the following as soon as possible: Employer Name and Occupation: If self employed, state type of employment If retired or unemployed, state "retired" or "unemployed" and previous occupation Expected annual income: $0-25K $25-50K $50-100K $100-250K >$250K Source of funds: If coming from a Bank - Bank statement If coming from your own wallet Name of the custodian of the wallet Screenshot of the transaction If coming from another person’s wallet Name of the funding source Reason for transaction Please reply to this email with the above so that you don’t have problems when withdrawing or sending funds later on. The information we collect will clear your account for similar deposits for one year. Cheers, Team Uphold Edited April 8, 2021 by RobertHarpool Arrowfletch 1 Link to comment Share on other sites More sharing options...
RobertHarpool Posted April 8, 2021 Share Posted April 8, 2021 (edited) Expect the review to be done within hours of sufficiently answering their questions. I think my last review was about 30 minutes. But my first one was over 2 hours. Also note that Uphold limits withdraws to your bank account to $10K per day. So plan accordingly. Though they say the bank transfer will take 3 to 5 business days, mine have all cleared to my bank within 24 hours. Edited: corrected spelling mistake Edited April 10, 2021 by RobertHarpool Arrowfletch 1 Link to comment Share on other sites More sharing options...
SeriouslyStressed1 Posted April 8, 2021 Author Share Posted April 8, 2021 19 minutes ago, RobertHarpool said: Expect the review to be done within hours of sufficiently answering their questions. I think my last review was about 30 minutes. But my first one was over 2 hours. Also note that Uphold limits withdraws to your bank account to $10K per day. So plan accordingly. Though they say the bank transfer will take 3 to 5 business days, mine have all cleaned to my bank within 24 hours. Thank you. RobertHarpool 1 Link to comment Share on other sites More sharing options...
XRPNewb Posted April 9, 2021 Share Posted April 9, 2021 Hey do me a favor let us know if this got resolved for you as I also have some XRP on uphold. Link to comment Share on other sites More sharing options...
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