Can't withdrew from Gatehub -SOLVED-

[SimonF1]

Hi everyone.
Wonder if anyone can help me get my funds back out of Gatehub.
I opened a Gatehub account so i could move some of my Ripple over to it from my Poloniex account just for security not having all my eggs in one basket.

After uploading my driving license and bank statements as well as giving Gatehub my mane , address, tel. i then transferred some Ripple and Etherium over to my Gatehub account and then
about 4 hours later i receive an email from Gatehub saying my ID info is not good enough, So i want to withdrew all my Gatehub Funds back to either Poloniex or another exchange.

I wish i never opened a Gatehub account

Any help appreciated

[enej]

1 hour ago, SimonF1 said:

Hi everyone.
Wonder if anyone can help me get my funds back out of Gatehub.
I opened a Gatehub account so i could move some of my Ripple over to it from my Poloniex account just for security not having all my eggs in one basket.

After uploading my driving license and bank statements as well as giving Gatehub my mane , address, tel. i then transferred some Ripple and Etherium over to my Gatehub account and then
about 4 hours later i receive an email from Gatehub saying my ID info is not good enough, So i want to withdrew all my Gatehub Funds back to either Poloniex or another exchange.

I wish i never opened a Gatehub account

Any help appreciated

Hi @SimonF1 you can withdraw (and trade) all crypto currencies including XRP. Full ID verification is required only for fiat withdrawal.

If you have any question please let us know.

Kind regards,
Enej

 

 

Edited April 7, 2017 by enej
typo

[SimonF1]

Hi thanks for that but the same question is still there "how do you withdrew?" there is no obvious way.
all i see is DEPOSIT/RECEIVE if only withdrawing was as easy as depositing.
 

[namini]

On Gatehub:

"Wallet" tab you click on "Send Payment" you have plenty of options: instant, Bitcoin, Eu bank, Bank, Eth, Etc, Rep, Gold.

[SimonF1]

Hi thanks for that
i really don't understand gatehub at all i just want to withdraw my XRP from gatehub back to my poloniex account just like i did when doing it the otherway around. poloniex makes it so easy to move funds around. honest i cant wait to get out of Gatehub, every single step has been a pain.

[namini]

It's very simple as I explained: on gatehub Wallet page choose "Send Payment", unlock your Gathub wallet with your password and "Instant", enter your Poloniex Ripple address and that's it.

Try with only a few XRP first if you're not sure (also I think it takes a while for Polo to confirm the reception).

[SimonF1]

thanks i just get "Failed transaction" "Failed transaction" then also i have 16,071.12 so i enter 14,071.12 allowing for the charge, but Gatehub tells me i don't have that many XRP very very strange website and we just don't get on lol

Ive got to work out how to get my  etherium out next

[enej]

13 minutes ago, SimonF1 said:

thanks i just get "Failed transaction" "Failed transaction" then also i have 16,071.12 so i enter 14,071.12 allowing for the charge, but Gatehub tells me i don't have that many XRP very very strange website and we just don't get on lol

Ive got to work out how to get my  etherium out next

Hi @SimonF1 I would be happy to help you if you PM me your email so we can see your wallet transactions.

Sending ETH will be the same as sending XRP. You simply select "ETH" tab in "Send payments" modal and enter the required information.

 

[namini]

Don't forget every Ripple wallet has a reserve amount you will never be able to withdraw. It's a tiny amount forever associated with a particular wallet (base reserve is 20 XRP).

Contact Enej if you need help.

 

[SimonF1]

well ive managed to get the eth out all but  0.0803
and XRP well ive just had to chip away at it taking bit by bit because it makes no sense at all to me.

For instance i now have only 91.1990 XRP in the system so i go to withdraw 90  so that's  90.0000 with a Ripple Network Fee of 0.000015 but the system tells me i don't have that many so i try 80 same problem

so i did 10.0000 Ripple Network Fee 0.014621  and im now left with 81.1839 lol so i will do this 9 times and i think thats very strange way of doing things.

[SimonF1]

15 minutes ago, namini said:

Don't forget every Ripple wallet has a reserve amount you will never be able to withdraw. It's a tiny amount forever associated with a particular wallet (base reserve is 20 XRP).

Contact Enej if you need help.

yes i thought that it might have but i have 81 now and can not withdraw 51

 

[SimonF1]

i think it might be 40 for base Reserve

[SimonF1]

ok i have my funds out now and thanks guys i know to you it might be easy but i could not make any sense of it and still can't but now i have most my money back its not such a problem to me.
What ive learned is not to put my money into a system until you know how it works
Have a nice week end.

[Mercury]

Marking this as -SOLVED-  to help future readers with same issues