Melinda Posted March 17, 2021 Share Posted March 17, 2021 My computer Chromebook did an automatic factory reset, even had to change my password on my email. After reloading everything on I am not able to log on to my xrp wallet with my passcode. I have the capture saved but can't figure it out with all the whole column of letters and numbers. Need help please Link to comment Share on other sites More sharing options...
brianwalden Posted March 17, 2021 Share Posted March 17, 2021 Is this XUMM or another wallet? Link to comment Share on other sites More sharing options...
Melinda Posted March 18, 2021 Author Share Posted March 18, 2021 EXP wallet, through ripple Link to comment Share on other sites More sharing options...
brianwalden Posted March 18, 2021 Share Posted March 18, 2021 I'm a little confused. The EXP wallet appears to be an Ethereum wallet and Ripple hasn't supported it's own wallet in years. Ripple wallets today are all made by third parties. I know of three ways to import a wallet: 1) The row and column thing you mentioned. 2) A secret key - a long string of characters that starts with 's'. 3) Or a recovery phrase - a list of words in order. Do you have one of those (don't share it here, just yes or no)? Link to comment Share on other sites More sharing options...
Melinda Posted March 18, 2021 Author Share Posted March 18, 2021 I have a row that starts "rpsecret" : 8.... long code. And my 6 word code won't work...... Did I get hacked? Link to comment Share on other sites More sharing options...
Melinda Posted March 18, 2021 Author Share Posted March 18, 2021 And I don't know what salt1 and Salt2 are and I have one that is accounts and then I have one that is PP Secret then one that is RP salt Link to comment Share on other sites More sharing options...
brianwalden Posted March 18, 2021 Share Posted March 18, 2021 25 minutes ago, Melinda said: I have a row that starts "rpsecret" : 8.... long code. And my 6 word code won't work...... Did I get hacked? I don't think you got hacked. Wallets are stored on your laptop, not on a server somewhere. When you reset your computer, you lost the wallet. When you created your wallet they would have given you something to be able to re-import it and told you to write it down and save it. But I don't know what wallet software you're using and I don't recognize the things you're telling me. BillyOckham 1 Link to comment Share on other sites More sharing options...
Melinda Posted March 19, 2021 Author Share Posted March 19, 2021 I've tried every code on my saved paragraph that's all codes, nothing's working I am at a loss here I don't know what to do. Do you know who I can contact or call to get this resolved. Please help! Link to comment Share on other sites More sharing options...
Sukrim Posted March 19, 2021 Share Posted March 19, 2021 Try the person or company that sold you or supports your wallet software, whatever it is. You don't give enough information here to help you any more than that. Link to comment Share on other sites More sharing options...
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