getting ledger nano to claim spark

[frogxrp]

Hello, been using the xrptoolkit process to get me ledger nano s to receive spark but have been unable to get thru the part where it reads my xrp address in the final step. The toolkit simply keeps spinning and wont read the address. It acknowledges the presence of the ledger but wont read the address. And on the physical ledger it says 'to view accts go to wallets" (but im already in the xrp app). Very frustrated. My firmware is updated and all other apps are closed. Ive tried different computers and everything. If anyone has any ideas how to maybe side step this process or make this process work please let me know help would be appreciated. Thank you.