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[Glooomy123]

During the activation process, I got a mail from Gatehub with the following message:

'Please note that the ID you have uploaded has expired. We kindly ask you to upload a valid identification document.'

Turns out, I accidentally uploaded the wrong identification document. I wanted to try and upload the proper documents, but I can't seem to find where I can upload it. Is there something I'm missing? Or do I have to contact support for this? 

Thanks in advance..

 

[enej]

24 minutes ago, Glooomy123 said:

During the activation process, I got a mail from Gatehub with the following message:

'Please note that the ID you have uploaded has expired. We kindly ask you to upload a valid identification document.'

Turns out, I accidentally uploaded the wrong identification document. I wanted to try and upload the proper documents, but I can't seem to find where I can upload it. Is there something I'm missing? Or do I have to contact support for this? 

Thanks in advance..

 

https://wallet.gatehub.net/#/identity/form/documents

 

[Glooomy123]

Hmm.. I googled a lot, but couldn't seem to find this link you send me! Thanks a lot. It solved my problem. I just resend my documents

[enej]

3 hours ago, Glooomy123 said:

Hmm.. I googled a lot, but couldn't seem to find this link you send me! Thanks a lot. It solved my problem. I just resend my documents

No problem. Emails has been updated so that they now include this link.

Kind regards,
Enej

[cmbartley]

It has got to be a better use of resources to hire someone to triage these questions rather than to have the CEO constantly trolling the forum addressing problems.