Glooomy123 Posted April 7, 2017 Share Posted April 7, 2017 During the activation process, I got a mail from Gatehub with the following message: 'Please note that the ID you have uploaded has expired. We kindly ask you to upload a valid identification document.' Turns out, I accidentally uploaded the wrong identification document. I wanted to try and upload the proper documents, but I can't seem to find where I can upload it. Is there something I'm missing? Or do I have to contact support for this? Thanks in advance.. Link to comment Share on other sites More sharing options...
enej Posted April 7, 2017 Share Posted April 7, 2017 24 minutes ago, Glooomy123 said: During the activation process, I got a mail from Gatehub with the following message: 'Please note that the ID you have uploaded has expired. We kindly ask you to upload a valid identification document.' Turns out, I accidentally uploaded the wrong identification document. I wanted to try and upload the proper documents, but I can't seem to find where I can upload it. Is there something I'm missing? Or do I have to contact support for this? Thanks in advance.. https://wallet.gatehub.net/#/identity/form/documents Glooomy123 1 Link to comment Share on other sites More sharing options...
Glooomy123 Posted April 7, 2017 Author Share Posted April 7, 2017 Hmm.. I googled a lot, but couldn't seem to find this link you send me! Thanks a lot. It solved my problem. I just resend my documents Link to comment Share on other sites More sharing options...
enej Posted April 7, 2017 Share Posted April 7, 2017 3 hours ago, Glooomy123 said: Hmm.. I googled a lot, but couldn't seem to find this link you send me! Thanks a lot. It solved my problem. I just resend my documents No problem. Emails has been updated so that they now include this link. Kind regards, Enej Link to comment Share on other sites More sharing options...
cmbartley Posted April 7, 2017 Share Posted April 7, 2017 It has got to be a better use of resources to hire someone to triage these questions rather than to have the CEO constantly trolling the forum addressing problems. Link to comment Share on other sites More sharing options...
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