Spark Air drop problem with transaction and NANO S

[JDS]

When trying to claim my Spark something went wrong. I put my ETH address in the message key then direct beneath that window the flare / spark address appeared. I selected it and clicked update. All the time my nano was connected and logged in. but then nothing happened. The ledger never asked me to sign the transaction. I did connect it using the xrptoolkit . I think I did everything right, but again the no transaction ever took place. I checked the blockchain and no transaction ever happened. now when I go back and try a do over I can't click the update button. It's grayed out and my previous info is already in the message key box. I had about 100,000 XRP on Dec 12 2020. 

 

PLEASE HELP

Jeff

[jargoman]

look up your address on xrp scan and see if the message key is set