I transferred some ripples to some address. I've been debited but the ripples didn't reflect in the account I sent it to.please how do I go about it???

[Adeolapaul123]

[Adeolapaul123]

On 06/12/2020 at 2:24 AM, Boore said:

I transferred some ripples to some address. I've been debited but the ripples didn't reflect in the account I sent it to.please how do I go about it???

 

[brianwalden]

If this is the right transaction, it failed. It never went through on the ledger: https://xrpscan.com/tx/8F7E1CFCB670382B01B054D025D8E7EF3F290D361535C6095E1E598557A97EE4

I would contact wherever the payment was originating from, looks like Roqqu.

[kanaas]

2 hours ago, brianwalden said:

If this is the right transaction, it failed. It never went through on the ledger: https://xrpscan.com/tx/8F7E1CFCB670382B01B054D025D8E7EF3F290D361535C6095E1E598557A97EE4

I would contact wherever the payment was originating from, looks like Roqqu.

indeed, "unfunded account" - not enough XRP on the account
https://bithomp.com/explorer/8F7E1CFCB670382B01B054D025D8E7EF3F290D361535C6095E1E598557A97EE4

[Adeolapaul123]

Please help me out..what am I going to do...am panic..

[Adeolapaul123]

Yes it from roqqu 

[brianwalden]

Put in a support ticket with Roqqu. The transaction failed, they should give you your XRP back.

[Adeolapaul123]

Thank you so much sir....I should should them the screenshot of the transaction sir...?

[jargoman]

1 hour ago, Adeolapaul123 said:

Thank you so much sir....I should should them the screenshot of the transaction sir...?

and the transaction hash

[Adeolapaul123]

Am chatting the roqqu support...but there is no response....and I haven't Recieved my xrp back

[at3n]

Try not to panic, there's clear evidence that their transaction failed and it's their fault, it's easy to prove it. I'm sure that once they have had time to check, they will put the XRP back in your account.