Gatehub BTC transaction (withdrawal)

[zswitch]

I recently did below transaction to transfer BTC from Gatehub:
https://xrpscan.com/tx/FE17FC1CF0AC33C2D4045359B41CEF10A3B167792152D0DED394FDF808548379

It says, the btc was sent to the Gatehub cold wallet (Gatehub Fifth).

As per their process listed here: https://support.gatehub.net/hc/en-us/articles/360021425613-Send-cryptocurrencies-from-your-wallet

The btc should have been transferred from their wallet as soon as it was received. It's been more than 24 hours and I don't see any transactions on the BTC blockchain for my wallet.

Was I scammed? Or is there something I don't understand? In my transaction history on Gatehub, I verified again the BTC wallet where it is supposed to send the money.
Has this happened with anyone else before? I never had problems with gatehub prior to this.

[at3n]

Did you get your BTC yet? BTC transaction fees and mempool size are quite high at the moment, it's possible that Gatehub is not paying enough BTC fees to get their transactions included in new blocks quickly.

It's worth contacting Gatehub support though in case something went wrong.

Edited January 11, 2021 by at3n

[eksarpi]

On 1/9/2021 at 9:37 PM, zswitch said:

I recently did below transaction to transfer BTC from Gatehub:
https://xrpscan.com/tx/FE17FC1CF0AC33C2D4045359B41CEF10A3B167792152D0DED394FDF808548379

It says, the btc was sent to the Gatehub cold wallet (Gatehub Fifth).

As per their process listed here: https://support.gatehub.net/hc/en-us/articles/360021425613-Send-cryptocurrencies-from-your-wallet

The btc should have been transferred from their wallet as soon as it was received. It's been more than 24 hours and I don't see any transactions on the BTC blockchain for my wallet.

Was I scammed? Or is there something I don't understand? In my transaction history on Gatehub, I verified again the BTC wallet where it is supposed to send the money.
Has this happened with anyone else before? I never had problems with gatehub prior to this.

Hi zswitch,

did you solve it? How?

I had the same problem yesterday.

Let me know thanks..