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XUMM account recovery


LeeJParkinson
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Hi, 

i recently lost my phone which contained my xumm account with most of my xrp in. I tried recovering the account on a different device using my secret numbers but it just created a new wallet and didn’t put me back into my original account. I was wondering if anyone could give any advice on what I should do please?

 

Thank you in advance!

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  • 4 weeks later...
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Hey! Sorry for the late reply, I only notice your post just now.

A ordered set of secret numbers (8 blocks of 6 digits) *always* result in the same XRPL account and r-address. If you enter the same ordered set of secret numbers and you receive another r-address, you're not using the correct secret numbers. You may have generated multiple secret numbers and accounts, and are entering another ordered set than you are expected to enter for the account you'd like to recover.

Some things to consider:

- Are you sure you need the secret numbers? Possibly you imported the account from another secret generated elsewhere?
- Are you using the last ordered set of secret numbers? If you went back and forth in the account generation process, new secret numbers were generated. You must have written them down as XUMM forced you to re-enter them.

If you have more questions: you're very welcome at https://support.xumm.app/hc/en-us/requests/new

Edited by Wietse
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