Poloniex & Other Exchange SW Bugs

[Guest plutopark]

This thread is to ask if anyone else has noticed software bugs on the exchanges. Good programmers understand the importance of writing good code, but nevertheless, in my experience this seems to be the exception, rather than the rule. This evening, I sent a customer support ticket to Poloniex. In order to do so, I had to create a new account, because there was an apparent software bug in the system that would not allow me to enter the support system with my other account. Here is what I wrote:

"Hi,

   I'm a newer user of your exchanged, but I've noticed a number of apparent bugs in your system.

First, when I try to access the support center email system from my other account email and password, stopbeingsoedgarallanpolish@yahoo.com and XXXXXXXX, your system gives me an error, saying it's the incorrect password, and I am currently down to two more tries, before I am locked out of the system. Yet, I am able to log in and out for trading, with no problem. This error occurs whether I am already logged in, or not.

Second, last night, as well as on other occasions, I tried to close PART of a margin position an enumerable number of times, and each time that I tried to do so, I received no message, and NO ORDER WAS PLACED. Unless you don't allow users to close partial positions, and you're not telling your users, this appears to be an major bug.

Third, and slightly similar to the issue above, in wanting to close a partial margin position at market, I've noticed there appears to be no way of doing so. Trying to set a stop-limit order in a fast moving market is nearly impossible. Yet, that's the way your exchange appears to be set up. Is that correct? If so, is that by intent?

 

I hope you will look at these issues, and provide some feedback as to what is going on, especially on how one can close close at market part of an open margin or exchange position, instead of the whole position, at once. Trying to use a market order, which is apparently the case when the close all button is selected to suddenly close out what amounts to a large number of bitcoins, can disadvantageously move a thinly traded market. The system might not work right, but if you fix or include one thing, this one would be most appreciated.  Thanks,"  Nutcake

 

Ok, that's been my experience, which doesn't speak well of the Polo SW developers. And you've got to remember, for every mouse you see in the house... Perhaps there is something I haven't been doing correctly, and their customer service people will set me straight. But software defects are usually pretty obvious to programmers, and bugs in financial software should be non-existent, or at least not very noticeable.

 Has anyone else seen apparent problems that lead to questions about the quality of an exchange's software?

 

Edited April 4, 2017 by plutopark
update

[tulo]

I found lots of problems in the APIs of Poloniex.

I had long conversations with some guys, and they also tried to fix some of the problems, but it is still not very reliable the real-time part (as far as I saw). And for sure it is not easy to use.

[Mercury]

I had some annoying issues. I couldn't log in and did a password reset and was told an email would be sent with instructions. Email never came and was told I had to go to a page where I had to log in to resolve [emoji54]

I think polo stepup has the same mentality as a lot of its users, make money first and fast and fix issues later

 

 

[Guest plutopark]

I've also noticed the the P&L statement significantly lags updating with the price. If the account holder is relying on it during a trade, they are left in the dark.