Ryder Posted June 3, 2017 Share Posted June 3, 2017 34 minutes ago, gregor said: I will again push forward those issues. Hello. I am having the same issue. I have lost my 2FA device and sent GateHub an email about one week ago, still no reply from them. I am waiting for them to tell me which information/documents should I provide to them. ''Your request (23158) has been received and is being reviewed by our support staff.'' Thanks!! Link to comment Share on other sites More sharing options...
Qing Posted June 4, 2017 Share Posted June 4, 2017 On 2017-6-3 at 9:16 PM, gregor said: I will again push forward those issues. @gregor I have the same problem after losing my last phone (my account is csdaqing@gmail.com), and I sent an email to support@gatehub.net about 10 days ago, even got an request number (19016) later, but no more information till now. Can you help me? BTW, since this may be a common issue, could you make the internal process public, e.g., add an button like lost your 2FA device in the verification page? Link to comment Share on other sites More sharing options...
CurrencyGuy Posted June 4, 2017 Share Posted June 4, 2017 You have to take a selfie while holding a piece of paper with today's date on it and wording that you need 2FA reset on your account. Then send it to Gatehub. I would assume it's in the email instructions that were sent. Link to comment Share on other sites More sharing options...
karlos Posted June 4, 2017 Share Posted June 4, 2017 Xrp Chat is not Gatehub support. For inquiries about user-specific GateHub problems, please see the GateHub support website: https://support.gatehub.net/hc/en-us Link to comment Share on other sites More sharing options...
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