Lost Gatehub 2FA Lock Out

[thanhnhut]

Can I ask you to support me? I would like to request that you help me regain encryption key authentication because I missed Google authentication on my mobile phone so when I log in, I request confirmation of a validation code that I should not enter. I emailed support@gatehub.net with support, but over a day I did not hear back. So I want to see the code for me. Sincere thanks. This is my wallet RwZWyTFMxBv2JiPXWVwbvAn8kNwzVk8NX5 Mail: lamngockimngan07@gmail.com

Edited May 23, 2017 by T8493
removed bold text

[Mercury]

Do you have your Gatehub recovery key?

 

[thanhnhut]

 

I have a password recovery password but when I restore the password, when I login infinitely, do not have to turn on the authentication code, so it will not be disabled in

[thanhnhut]

Can I ask you to support me? I would like to ask you to help me get back the authentication key code because I missed the google authentication on my cell phone so when I log in, it asks to confirm the authentication code I should not enter. I have emailed support@gatehub.net with support, but more than a day I have not heard back. So I want you to support me to see the code for me. Sincere thanks.

This is my wallet RwZWyTFMxBv2JiPXWVwbvAn8kNwzVk8NX5

Mail: lamngockimngan07@gmail.com

[Guest]

Hey, you have lost the 2FA code? We have an internal process with which you have to go through unfortunately to reset 2FA. Our support got back to you with the instructions.

[Mercury]

So when you used the Gatehub recovery key 2 factor is still enabled?
I would email@Gatehub again using the same email associated with eh account, list your ripple wallet and wait for feedback.
They can take steps to disable the 2 factor (might have a security check).
Note Gatehub is very busy these days so response might be delayed

[thanhnhut]

Of course, please send mail to: lamngockimngan07@gmail.com I will follow your instructions. thank you

[Mercury]

13 hours ago, thanhnhut said:

Can I ask you to support me? I would like to request that you help me regain encryption key authentication because I missed Google authentication on my mobile phone so when I log in, I request confirmation of a validation code that I should not enter. I emailed support@gatehub.net with support, but over a day I did not hear back. So I want to see the code for me. Sincere thanks. This is my wallet RwZWyTFMxBv2JiPXWVwbvAn8kNwzVk8NX5 Mail: lamngockimngan07@gmail.com

I merged this post with another users that was having the same issues, @gregor from Gatehub is addressing the issues- follow his helpful advice and you should be back online in no time

 

P.S. I merged the posts together in the wrong order- my mistake. Changed the title to reflect the case to help other users with the same issue

[Guest]

I forwarded the issues to the support and you will all receive an email with further instructions on how to reset 2FA.

Thank you for your patience. As said we are really busy due to a huge users load. But thats the thing to be happy about

[klasurekar]

@thanhnhut Please note that we have resolved your issue and you can now log into your account. 

We have noticed your newest email and will reply now.

[Ryan]

On 4/4/2017 at 10:16 PM, klasurekar said:

@thanhnhut Please note that we have resolved your issue and you can now log into your account. 

We have noticed your newest email and will reply now.

@klasurekar I have the same peroblem in my gatehub.net account.

I sent the request 1 days ago, but i did not receive the reply of gatehub support yet.

If you are Gatehub support, could you help me to solve it?

 

Best Regards

Ryan

[Guest]

21 hours ago, Ryan said:

@klasurekar I have the same peroblem in my gatehub.net account.

I sent the request 1 days ago, but i did not receive the reply of gatehub support yet.

If you are Gatehub support, could you help me to solve it?

 

Best Regards

Ryan

Please wait for support to get back to you, due to a high user growth it may take a little longer.

[pvsurfer]

5 hours ago, gregor said:

Please wait for support to get back to you, due to a high user growth it may take a little longer.

@gregor

Appreciate you supporting this community! 11 days now waiting for support to instruct me on how to remove the 2FA seeing as Authy lost my data for Gate Hub and said it must be reset on your end...I understand high traffic, any way I can get an estimated time frame at least? Email on my account is pvsurfer11@gmail.com. Support Ticket # is 14428.

Any guidance would be greatly appreciated! Thank you!!!

[Jamie]

On 4/4/2017 at 11:31 AM, gregor said:

Hey, you have lost the 2FA code? We have an internal process with which you have to go through unfortunately to reset 2FA. Our support got back to you with the instr         uctions.

@gregor              
This is great news as the phone i used google authenticator on broke.
So i am locked out of my account also.
But.....there is a process involved in recovering it which is great to know.

I have emailed support so will hopefully hear back soon.
thanks for your help and work bro.

[Guest]

I will again push forward those issues.