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I am not able to log into GateHub


JasnaDao

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Hi, I am not able to log into my GateHub account. After I enter my email and my password it takes me to the second screen where it's asking for the verification code. Please see image attached.  Where do I find the 6 digit verification code? I went to Authy but it's giving me a 7 digit token number instead of a 6 digit verification code. 

 

Screen Shot 2017-04-02 at 2.48.31 PM.png

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7 minutes ago, JasnaDao said:

Hi, I am not able to log into my GateHub account. After I enter my email and my password it takes me to the second screen where it's asking for the verification code. Please see image attached.  Where do I find the 6 digit verification code? I went to Authy but it's giving me a 7 digit token number instead of a 6 digit verification code. 

 

Screen Shot 2017-04-02 at 2.48.31 PM.png

Looks like Authy's problem. I suggest you contact support@gatehub.net to temporarily disable 2FA so you can use Google Authenticator instead.

 

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1 hour ago, MarcelXRP said:

Jasna, I have the same issue.

Did you solve the problem?

Kind regards, 

MarcelXRP

yes, I figured out that there are 2 apps on the phone. The Authy app and the Authenticator app. Find the Authenticator app and use it. You will find the code there. 

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