I am not able to log into GateHub

[JasnaDao]

Hi, I am not able to log into my GateHub account. After I enter my email and my password it takes me to the second screen where it's asking for the verification code. Please see image attached.  Where do I find the 6 digit verification code? I went to Authy but it's giving me a 7 digit token number instead of a 6 digit verification code. 

 

[enej]

7 minutes ago, JasnaDao said:

Hi, I am not able to log into my GateHub account. After I enter my email and my password it takes me to the second screen where it's asking for the verification code. Please see image attached.  Where do I find the 6 digit verification code? I went to Authy but it's giving me a 7 digit token number instead of a 6 digit verification code. 

 

Looks like Authy's problem. I suggest you contact support@gatehub.net to temporarily disable 2FA so you can use Google Authenticator instead.

 

[chr15v101]

my Authy app has 2 tabs for Gatehub, 1 has a 7 digit code (xx xxx xx) the other a 6 digit code (xxx xxx), can you switch to another tab?

[Woestekip]

Download Authenticator in the app store or google play store. That"s better

[MarcelXRP]

Jasna, I have the same issue.

Did you solve the problem?

Kind regards, 

MarcelXRP

[MarcelXRP]

@chr15v101 

how did you manage two tabs with different lengths of digits?

 

[JasnaDao]

1 hour ago, MarcelXRP said:

Jasna, I have the same issue.

Did you solve the problem?

Kind regards, 

MarcelXRP

yes, I figured out that there are 2 apps on the phone. The Authy app and the Authenticator app. Find the Authenticator app and use it. You will find the code there.