JasnaDao Posted April 2, 2017 Share Posted April 2, 2017 Hi, I am not able to log into my GateHub account. After I enter my email and my password it takes me to the second screen where it's asking for the verification code. Please see image attached. Where do I find the 6 digit verification code? I went to Authy but it's giving me a 7 digit token number instead of a 6 digit verification code. Link to comment Share on other sites More sharing options...
enej Posted April 2, 2017 Share Posted April 2, 2017 7 minutes ago, JasnaDao said: Hi, I am not able to log into my GateHub account. After I enter my email and my password it takes me to the second screen where it's asking for the verification code. Please see image attached. Where do I find the 6 digit verification code? I went to Authy but it's giving me a 7 digit token number instead of a 6 digit verification code. Looks like Authy's problem. I suggest you contact support@gatehub.net to temporarily disable 2FA so you can use Google Authenticator instead. Link to comment Share on other sites More sharing options...
chr15v101 Posted April 2, 2017 Share Posted April 2, 2017 my Authy app has 2 tabs for Gatehub, 1 has a 7 digit code (xx xxx xx) the other a 6 digit code (xxx xxx), can you switch to another tab? Link to comment Share on other sites More sharing options...
Woestekip Posted April 2, 2017 Share Posted April 2, 2017 Download Authenticator in the app store or google play store. That"s better Link to comment Share on other sites More sharing options...
MarcelXRP Posted April 2, 2017 Share Posted April 2, 2017 Jasna, I have the same issue. Did you solve the problem? Kind regards, MarcelXRP Link to comment Share on other sites More sharing options...
MarcelXRP Posted April 2, 2017 Share Posted April 2, 2017 @chr15v101 how did you manage two tabs with different lengths of digits? Link to comment Share on other sites More sharing options...
JasnaDao Posted April 2, 2017 Author Share Posted April 2, 2017 1 hour ago, MarcelXRP said: Jasna, I have the same issue. Did you solve the problem? Kind regards, MarcelXRP yes, I figured out that there are 2 apps on the phone. The Authy app and the Authenticator app. Find the Authenticator app and use it. You will find the code there. Link to comment Share on other sites More sharing options...
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