XRP-NZ Posted February 10, 2020 Share Posted February 10, 2020 Hey guys, I had to reset my nano s pin number and recovery phrases. When i did so and opened up my wallet it showed a 0 balance. How do i recover my coins that were on the nano? Link to comment Share on other sites More sharing options...
Flintstone Posted February 11, 2020 Share Posted February 11, 2020 (edited) Your XRP are stored on the XRPL so as long as you have your old passphrase, you should be fine. I’m not clued up on the nano but I’m guessing you have created a new passphrase after the reset, but your XRP are associated with the old passphrase. Is there an option to import wallet and use your old passphrase? Edited February 11, 2020 by Flintstone Link to comment Share on other sites More sharing options...
XRP-NZ Posted February 11, 2020 Author Share Posted February 11, 2020 I'm not sure, were would i look into that option? Link to comment Share on other sites More sharing options...
Skippy Posted February 11, 2020 Share Posted February 11, 2020 You need your old recovery phase. https://support.ledger.com/hc/en-us/articles/360005434914-Restore-from-recovery-phrase Link to comment Share on other sites More sharing options...
XRP-NZ Posted February 11, 2020 Author Share Posted February 11, 2020 I did all that, and when i connect to my wallet it shows a zero balance. How do i retrive my coins that were in my wallet before i did a reset? Link to comment Share on other sites More sharing options...
ixarepe Posted February 11, 2020 Share Posted February 11, 2020 Just to be sure. You inputed the 24 words of your 'old' wallet into the nano when recovering your wallet? Then you installed the XRP wallet (assuming it was XRP) on your nano and opened it? You opened an XRP wallet on Ledger Live associated with your recovered Nano and it shows empty? Link to comment Share on other sites More sharing options...
XRP-NZ Posted February 11, 2020 Author Share Posted February 11, 2020 Yer that's right. Link to comment Share on other sites More sharing options...
smoothy Posted February 11, 2020 Share Posted February 11, 2020 check the address on bithomp. If your xrp are there, they are safe. Sometimes the nano shows a 0-balance. God knows why Link to comment Share on other sites More sharing options...
ZIGXRP Posted February 11, 2020 Share Posted February 11, 2020 I once saw an issue where I installed "XRP" while I still had the "Ripple" wallet on the Nano - the XRP wallet gave a different public address = 0 balance. Just make sure of the following when you restore your Ledger: Clear all apps you won't be using (BTC, ETH, etc) Use the 24-word seed that was associated with the wallet you were using before the reset. As posted above, confirm the public address and balance using the Bithomp explorer. Should all be there if the correct seed is being used - good luck Warbler 1 Link to comment Share on other sites More sharing options...
XRP-NZ Posted February 11, 2020 Author Share Posted February 11, 2020 What do you mean by the 24-word seed? Link to comment Share on other sites More sharing options...
XRP-NZ Posted February 11, 2020 Author Share Posted February 11, 2020 Is it also possible that my original balance is with my original set of 24 recovery phrases. If so how do i get to those original phrases? Link to comment Share on other sites More sharing options...
at3n Posted February 12, 2020 Share Posted February 12, 2020 6 hours ago, XRP-NZ said: Is it also possible that my original balance is with my original set of 24 recovery phrases. If so how do i get to those original phrases? What do you mean "original"? The 24 words that you were given when you first created the account that you're now looking for, are the ones you need. If you've reset the Nano without keeping a record of those words then there is no way to retrieve them. Link to comment Share on other sites More sharing options...
XRP-NZ Posted February 12, 2020 Author Share Posted February 12, 2020 I have kept those original 24 recovery phrases. When i did a reset i had to enter another set of 24 words. Link to comment Share on other sites More sharing options...
XRP-NZ Posted February 12, 2020 Author Share Posted February 12, 2020 Hi guys, Just to let everyone know that i managed to fix the problem and everything is back to normal. All my coins are showing up once again. So thank you to everyone that helped out with advice, it was greatly appreciated. BIG RELIEF!!!!!!!!!!! Link to comment Share on other sites More sharing options...
Flintstone Posted February 12, 2020 Share Posted February 12, 2020 @XRP-NZ Glad you managed to sort it. I suggest you do some research into wallets, key-pairs, seeds etc and entering passphrases and secret keys onto an online/offline environment. Link to comment Share on other sites More sharing options...
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