Help find lost coins

[XRP-NZ]

Hey guys,

I had to reset my nano s pin number and recovery phrases. 

When i did so and opened up my wallet it showed a 0 balance.

How do i recover my coins that were on the nano?

[Flintstone]

Your XRP are stored on the XRPL so as long as you have your old passphrase, you should be fine.

I’m not clued up on the nano but I’m guessing you have created a new passphrase after the reset, but your XRP are associated with the old passphrase.

Is there an option to import wallet and use your old passphrase?

Edited February 11, 2020 by Flintstone

[XRP-NZ]

I'm not sure, were would i look into that option? 

[Skippy]

You need your old recovery phase. 

https://support.ledger.com/hc/en-us/articles/360005434914-Restore-from-recovery-phrase

[XRP-NZ]

I did all that, and when i connect to my wallet it shows a zero balance.

How do i retrive my coins that were in my wallet before i did a reset?

[ixarepe]

Just to be sure. 

You inputed the 24 words of your 'old' wallet into the nano when recovering your wallet?

Then you installed the XRP wallet (assuming it was XRP) on your nano and opened it?

You opened an XRP wallet on Ledger Live associated with your recovered Nano and it shows empty?

 

[XRP-NZ]

Yer that's right.

[smoothy]

check the address on bithomp. If your xrp are there, they are safe. Sometimes the nano shows a 0-balance. God knows why

[ZIGXRP]

I once saw an issue where I installed "XRP" while I still had the "Ripple" wallet on the Nano - the XRP wallet gave a different public address = 0 balance.

Just make sure of the following when you restore your Ledger:

Clear all apps you won't be using (BTC, ETH, etc)
Use the 24-word seed that was associated with the wallet you were using before the reset.
As posted above, confirm the public address and balance using the Bithomp explorer.

Should all be there if the correct seed is being used - good luck

[XRP-NZ]

What do you mean by the 24-word seed?

[XRP-NZ]

Is it also possible that my original balance is with my original set of 24 recovery phrases.

If so how do i get to those original phrases?

[at3n]

6 hours ago, XRP-NZ said:

Is it also possible that my original balance is with my original set of 24 recovery phrases.

If so how do i get to those original phrases?

What do you mean "original"? The 24 words that you were given when you first created the account that you're now looking for, are the ones you need.

If you've reset the Nano without keeping a record of those words then there is no way to retrieve them.

[XRP-NZ]

I have kept those original 24 recovery phrases. 

When i did a reset i had to enter another set of 24 words.

[XRP-NZ]

Hi guys,

Just to let everyone know that i managed to fix the problem and everything is back to normal.

All my coins are showing up once again.

So thank you to everyone that helped out with advice, it was greatly appreciated.

BIG RELIEF!!!!!!!!!!!

[Flintstone]

@XRP-NZ Glad you managed to sort it. I suggest you do some research into wallets, key-pairs, seeds etc and entering passphrases and secret keys onto an online/offline environment.