Gatehub - Withdraw

[nightfall]

Greetings,

I would like to ask if someone ever withdrew any amount with international bank option.(not eu bank), I would like to know fees for it. there are zero information about things like this on gatehub site, i think gatehub is really good service but needs a good FAQ .

Second i would like to point something, gatehub staff are really helping but email support is off i guess. Same for pms sent to staff in this forum.I tryed my chance like 4-5 times with emails and pms, cant get an answer. Interesting thing is they are active and they sometimes help people in this forum and ask for pms or emails. what i understand from this situation theres really a mass of emails,pms they cant really handle all of it and they are picking only people making a voice in public (like this forum) to help at first.

Thank you  in advance.

[Dxeed]

I'm certain there is a fee for the international wire transfer, but I don't know how much neither. So sorry I can't help there as I've never done it before.

But I will say that Gatehub staff have been absolutely helpful with all my issues/concerns sent via pm and e-mail, since using their services. I have to give them due credit here.

[enej]

3 hours ago, nightfall said:

Greetings,

I would like to ask if someone ever withdrew any amount with international bank option.(not eu bank), I would like to know fees for it. there are zero information about things like this on gatehub site, i think gatehub is really good service but needs a good FAQ .

Second i would like to point something, gatehub staff are really helping but email support is off i guess. Same for pms sent to staff in this forum.I tryed my chance like 4-5 times with emails and pms, cant get an answer. Interesting thing is they are active and they sometimes help people in this forum and ask for pms or emails. what i understand from this situation theres really a mass of emails,pms they cant really handle all of it and they are picking only people making a voice in public (like this forum) to help at first.

Thank you  in advance.

Hi @nightfall,

international withdrawal fees are listed here https://gatehub.net/fees and here https://gatehub.net/gateways/gatehub/

Our support is working as fast as they can with the latest increase of new users. Usually you'll get a reply in a couple of hours.

 

[nightfall]

international withdrawal fees has extra bank fees except local receiver bank fees , i know there might be swift fees in receiving bank but is it possible any second bank fee happen when withdrawing? 

[cap]

6 hours ago, nightfall said:

 

Second i would like to point something, gatehub staff are really helping but email support is off i guess. Same for pms sent to staff in this forum.I tryed my chance like 4-5 times with emails and pms, cant get an answer. 

Weird. I've had a completely different experience. I've had to contact them twice and both times I received a reply (with the solution to my problem) within 24 hours. The first time they actually replied within minutes, which impressed me.

 

[nightfall]

staff response could be totally coincidence and bad luck. thank you for all other replying people.

[enej]

7 hours ago, nightfall said:

international withdrawal fees has extra bank fees except local receiver bank fees , i know there might be swift fees in receiving bank but is it possible any second bank fee happen when withdrawing? 

Correct. The fees listed are the fees on GateHub's side. Your bank might charge additional fees for incoming / outgoing international wire transfers. Please check with your bank for more information.

[Earthbound]

6 hours ago, cap said:

Weird. I've had a completely different experience. I've had to contact them twice and both times I received a reply (with the solution to my problem) within 24 hours. The first time they actually replied within minutes, which impressed me.

 

One time they responded to me in the middle of the night, past midnight. Now that was impressive.

[fracas]

On 29/3/2017 at 8:15 PM, enej said:

Correct. The fees listed are the fees on GateHub's side. Your bank might charge additional fees for incoming / outgoing international wire transfers. Please check with your bank for more information.

Strange thing. I sent 100USD to my USD international bank account and Gatehub (according to their fees) charged me 15USD (so 115USD XRP withdraw in total), but I actually received only 80USD! So are you telling me that my receiving bank charged 20USD more? Because they are saying they have charged nothing.

Can you confirm that in an international withdraw I should have received 100USD (without charging from my bank)? So they are lying...

I have just sent you a PM with details about it.

Edited June 2, 2017 by fracas