Guest ripple_mk Posted March 26, 2017 Share Posted March 26, 2017 (edited) Hi All, I bought some ethers on coinbase last night, and transferred to my gatehub fifth ETH wallet. It has been more than 9 hours. The coinbase says the transaction was complete, but there is nothing on my wallet at gatehub. I took a look at the transaction and realized there was an outgoing transaction 4 min after the incoming one. I did not authorize this outgoing one at all. I have been feeling really confused and worried. Anyone can help me out there? Thanks! https://etherscan.io/tx/0x93e047ee8a586e64cc0be91fc9c9425e52b4c58b006cf27607585f5b41c40475 https://etherscan.io/address/0xa0efc1436cfb71bb7d330e8f64f9656a728c8b24 Update 1: I think one of the possible reasons is that I do not have sufficient XRP on my account (29.9372). Could someone please send me a few and see if I can resolve this problem? Many thanks in advance! My address is r37wan4JpctcmBqmY6X2NEK7c7mnyd5VuQ Edited March 26, 2017 by ripple_mk Link to comment Share on other sites More sharing options...
namini Posted March 26, 2017 Share Posted March 26, 2017 I pointed this thread to Enej but I don't know if he can help for GateHub Fifth too. You can send an email to support if you want: support@gatehub.net I would wait a few hours, probably someone will reply you here. Link to comment Share on other sites More sharing options...
Guest ripple_mk Posted March 26, 2017 Share Posted March 26, 2017 42 minutes ago, namini said: I pointed this thread to Enej but I don't know if he can help for GateHub Fifth too. You can send an email to support if you want: support@gatehub.net I would wait a few hours, probably someone will reply you here. Hi namini, Thanks for the help. I did contact support@gatehub.net last night. It has been 13 hours now, and I got no response. I also started a post on reddit. For a moment, I thought maybe because I do not have enough XRP funds ? (29.9372) And a good heart Samaritan just sent me 50 XRP, and that did not solve the issue. A quick note, I did a transfer from mist to gatehub (20 ether), and everything worked fine. This time, I did the transfer from coinbase to gatehub (5.66 ether). It just drove me nuts... Well, I also got the chance to open other wallets and tried to investigate a bit further for myself. Interestingly, I found out that my ETH, ETC and REP wallets have the same address on gatehub. Do you know anyone who knows why it is that? I am just totally confused here. Link to comment Share on other sites More sharing options...
enej Posted March 26, 2017 Share Posted March 26, 2017 7 hours ago, ripple_mk said: Hi All, I bought some ethers on coinbase last night, and transferred to my gatehub fifth ETH wallet. It has been more than 9 hours. The coinbase says the transaction was complete, but there is nothing on my wallet at gatehub. I took a look at the transaction and realized there was an outgoing transaction 4 min after the incoming one. I did not authorize this outgoing one at all. I have been feeling really confused and worried. Anyone can help me out there? Thanks! https://etherscan.io/tx/0x93e047ee8a586e64cc0be91fc9c9425e52b4c58b006cf27607585f5b41c40475 https://etherscan.io/address/0xa0efc1436cfb71bb7d330e8f64f9656a728c8b24 Update 1: I think one of the possible reasons is that I do not have sufficient XRP on my account (29.9372). Could someone please send me a few and see if I can resolve this problem? Many thanks in advance! My address is r37wan4JpctcmBqmY6X2NEK7c7mnyd5VuQ Hi @ripple_mk, I notified @gregor from GateHub Fifth. They will take a look as soon as possible. Kind regards, Enej Link to comment Share on other sites More sharing options...
Guest ripple_mk Posted March 26, 2017 Share Posted March 26, 2017 26 minutes ago, enej said: Hi @ripple_mk, I notified @gregor from GateHub Fifth. They will take a look as soon as possible. Kind regards, Enej Hi @enej Thank you ripple_mk Link to comment Share on other sites More sharing options...
Guest Posted March 26, 2017 Share Posted March 26, 2017 8 hours ago, ripple_mk said: Hi All, I bought some ethers on coinbase last night, and transferred to my gatehub fifth ETH wallet. It has been more than 9 hours. The coinbase says the transaction was complete, but there is nothing on my wallet at gatehub. I took a look at the transaction and realized there was an outgoing transaction 4 min after the incoming one. I did not authorize this outgoing one at all. I have been feeling really confused and worried. Anyone can help me out there? Thanks! https://etherscan.io/tx/0x93e047ee8a586e64cc0be91fc9c9425e52b4c58b006cf27607585f5b41c40475 https://etherscan.io/address/0xa0efc1436cfb71bb7d330e8f64f9656a728c8b24 Update 1: I think one of the possible reasons is that I do not have sufficient XRP on my account (29.9372). Could someone please send me a few and see if I can resolve this problem? Many thanks in advance! My address is r37wan4JpctcmBqmY6X2NEK7c7mnyd5VuQ The transactions has been processed and it failed because of a low hot wallet balance. We are terribly sorry for the delay and if needed we offer you a refund for potential loss due to a fluctuation of the price. Thank you for understanding. Link to comment Share on other sites More sharing options...
Guest ripple_mk Posted March 26, 2017 Share Posted March 26, 2017 11 minutes ago, gregor said: The transactions has been processed and it failed because of a low hot wallet balance. We are terribly sorry for the delay and if needed we offer you a refund for potential loss due to a fluctuation of the price. Thank you for understanding. Hi @gregor Thank you for your reply. That would be great if you can send a refund to my account on gatehub. I think you can check out the amount of ether for this transaction here https://etherscan.io/tx/0x93e047ee8a586e64cc0be91fc9c9425e52b4c58b006cf27607585f5b41c40475 And my gatehub fifth ETH address is 0xa0EfC1436cFB71bb7D330e8F64f9656a728C8B24 Link to comment Share on other sites More sharing options...
cmbartley Posted March 27, 2017 Share Posted March 27, 2017 3 hours ago, gregor said: The transactions has been processed and it failed because of a low hot wallet balance. We are terribly sorry for the delay and if needed we offer you a refund for potential loss due to a fluctuation of the price. Thank you for understanding. whose hot wallet was low? Link to comment Share on other sites More sharing options...
Guest Posted March 27, 2017 Share Posted March 27, 2017 12 hours ago, ripple_mk said: Hi @gregor Thank you for your reply. That would be great if you can send a refund to my account on gatehub. I think you can check out the amount of ether for this transaction here https://etherscan.io/tx/0x93e047ee8a586e64cc0be91fc9c9425e52b4c58b006cf27607585f5b41c40475 And my gatehub fifth ETH address is 0xa0EfC1436cFB71bb7D330e8F64f9656a728C8B24 We have refunded the wallet yesterday, but if you feel you lost some money because of the waiting we can also refund that. Best regards Link to comment Share on other sites More sharing options...
Guest ripple_mk Posted March 27, 2017 Share Posted March 27, 2017 2 hours ago, gregor said: We have refunded the wallet yesterday, but if you feel you lost some money because of the waiting we can also refund that. Best regards Hi @gregor Sounds great! It was not that much. I think it is about 50 dollars. Let me know if you can refund that. Otherwise, it is OK too. Cheers! Link to comment Share on other sites More sharing options...
Guest ripple_mk Posted March 27, 2017 Share Posted March 27, 2017 11 hours ago, cmbartley said: whose hot wallet was low? mine... Link to comment Share on other sites More sharing options...
Guest Posted March 27, 2017 Share Posted March 27, 2017 (edited) 2 hours ago, ripple_mk said: Hi @gregor Sounds great! It was not that much. I think it is about 50 dollars. Let me know if you can refund that. Otherwise, it is OK too. Cheers! We would refund the loss since it was our mistake your funds were not delivered on the time. Let me just break down the refund strategy: Your transaction sent from your ethereum wallet to your gatehub wallet was initiated here https://etherscan.io/tx/0x93e047ee8a586e64cc0be91fc9c9425e52b4c58b006cf27607585f5b41c40475 As seen the sent time of transaction is: March 26, 2017 03:35 AM and amount: 5.66 Ether with poloniex value in USD at that time: 284.84 $ This transaction was received in your ripple wallet stated here https://charts.ripple.com/#/transactions/D07C4016F7D22ECF1CF60282C0F43BF7A7CAE08E97A3C04A140EEF503C66030F As seen the received time of transaction is: March 26, 2017 10:08 PM and amount: 5.66 Ether with poloniex value in USD at that time: 286.48 $ This break down unfortunately or fortunately shows the delay itself did not cause a loss therefore we can not fund you the difference. But the missing transaction as already explained was processed the same day to your ripple wallet. If you need further help please contact us at support@gathub.net or just ask here I will try to answer you asap. Thank you for your understanding. Edited March 27, 2017 by Guest Link to comment Share on other sites More sharing options...
Guest ripple_mk Posted March 27, 2017 Share Posted March 27, 2017 4 hours ago, gregor said: We would refund the loss since it was our mistake your funds were not delivered on the time. Let me just break down the refund strategy: Your transaction sent from your ethereum wallet to your gatehub wallet was initiated here https://etherscan.io/tx/0x93e047ee8a586e64cc0be91fc9c9425e52b4c58b006cf27607585f5b41c40475 As seen the sent time of transaction is: March 26, 2017 03:35 AM and amount: 5.66 Ether with poloniex value in USD at that time: 284.84 $ This transaction was received in your ripple wallet stated here https://charts.ripple.com/#/transactions/D07C4016F7D22ECF1CF60282C0F43BF7A7CAE08E97A3C04A140EEF503C66030F As seen the received time of transaction is: March 26, 2017 10:08 PM and amount: 5.66 Ether with poloniex value in USD at that time: 286.48 $ This break down unfortunately or fortunately shows the delay itself did not cause a loss therefore we can not fund you the difference. But the missing transaction as already explained was processed the same day to your ripple wallet. If you need further help please contact us at support@gathub.net or just ask here I will try to answer you asap. Thank you for your understanding. Hi @gregor It is alright. I was calculating how much I could have made from trading without delay in the transaction. Cheers! Link to comment Share on other sites More sharing options...
Guest ripple_mk Posted March 27, 2017 Share Posted March 27, 2017 3 hours ago, papa said: FWIW, The first time I created the GatehubFifth BTC --it took 24 hrs for a transfer from Bitstamp or something. Enej, Klas, Gregor are all the best. Based on my experience, they would do just about anything they can think of to make your transfer faster if possible. Indeed! Link to comment Share on other sites More sharing options...
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