Average transaction time on Gatehub? Operation exchange still not confirmed

[Oligab]

Hi guys, 

I'm pretty new to the community and started to use Gatehub recently. I made a transaction more than 2h ago exchanging BTC for some ETH and even though it appears in transaction status, nothing changed in my wallet (no BTC removed and not ETH credited). Any ideas about the average transaction time? I sent a mail to the support without any feed back yet. So i'm not even sure if it has worked or not. As on the other hand I changed XRP for BTC this morning and it took less than a 10 seconds which was impressive, i'm a bit worrying regarding the above operation.

Thanks for any feed back about this matter!

 

 

 

 

Edited March 17, 2017 by Oligab

[enej]

1 hour ago, Oligab said:

Hi guys, 

I'm pretty new to the community and started to use Gatehub recently. I made a transaction more than 2h ago exchanging BTC for some ETH and even though it appears in transaction status, nothing changed in my wallet (no BTC removed and not ETH credited). Any ideas about the average transaction time? I sent a mail to the support without any feed back yet. So i'm not even sure if it has worked or not. As on the other hand I changed XRP for BTC this morning and it took less than a 10 seconds which was impressive, i'm a bit worrying regarding the above operation.

Thanks for any feed back about this matter!

Hi @Oligab,

if you used our Exchange page then transaction should be immediately completed OR immediately cancelled (this is to protect you in case an exchange rate changes too much in a short period of time). I suggest you try again.

If you used Trade page an open order will be placed to the orderbook and executed as soon as someone crosses your offer.

PS - exchange page uses a special 

Hope this helps.

Enej

Edited March 17, 2017 by enej