SnapSwap

[Lulamae]

A few days ago when  I traded on GateHub the proceeds went to a SnapSwap wallet that had migrated to GateHub with my Ripple acct. In the past when that happened I could send the proceeds to my bank but now the SS site is not functional. GateHub says it’s my problem , not theirs, even though SS is a wallet on my GH site. Now that I’m aware of this issue I have cancelled rippling to SS. Based on the info online I have concluded the funds are probably lost but I would like to investigate the problem. Any suggestions ?

[Hero_Member]

Maybe post the transaction hash here?

Gatehub cannot do anything in this issue, as you only access your ripple wallet through their interface...

Edited June 1, 2019 by Hero_Member