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Now a DEPOSIT Issue


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So, I have been having some trouble lately.  It all started yesterday when trying to move some xrp from poloniex to bitstamp, I had forgotten to enter in the dest tag and eventually received an error on polo, the mod in the troll box, reversed the xrp back into the acct and i resent it with a dest tag to bitstamp.  Now it took over 2 hrs for it finally show up on bitstamp.  makes no sense.

I decided to send 2 more small xrp deposits to bitstamp, same thing on the 2nd deposit, 2 hrs

here is the best one yet, the 3rd deposit, it was sent at 10:15pm and it arrived at 7:30am this morning, 9.5 hrs later, are you serious!  WTF

So i have sent numerous emails to support of bitstamp and all is get in response is,


"thanks for your feedback, we will pass it to our technical team and get back to you"


I just sent a small deposit to poloniex to see how long it would take to be received, status shows Pending after a few minutes.

I prefer to use bitstamp over polo.  polo's interface or engine gets hung up too much while on the exchange view.

Is there anyone else out there that is experiencing problems with bitstamp, whether its deposits or withdrawals?

I did do a withdrawal from bitstamp back to my xrp wallet and had no problem, a few minutes.

I really would like to get to the bottom of this problem.

Thanks for listening


Edited by pucksterpete
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i just sent 50xrp from gatehub to bitstamp and looking at the transaction on ripple charts i get this



This transaction was successful, and validated in ledger 27764943 on February 18, 2017 1:41 PM.


This is a Payment Transaction.
The payment is from rDP82QXN8mRvRK5Te8EcSgU6UBvJzmxjka to rDsbeomae4FXwgQTJp9Rs64Qg9vDiTCdBv.
The payment has a destination tag: xxxxxxxxxx
It was instructed to deliver 50 XRP.
The actual amount delivered was 50 XRP
The transaction's sequence number is 114


The transaction contains the following memos:

Type:client (decoded hex)

Format:text/plain (decoded hex)

Data:gatehub (decoded hex)


Sending this transaction consumed 0.000015 XRP.


The transaction specified the following flags:



It affected 2 nodes in the ledger:


It modified the AccountRoot node of rDsbeomae4FXwgQTJp9Rs64Qg9vDiTCdBv

Balance increased by 50 from 18,005,826.29541 to 18,005,876.29541 XRP

It modified the AccountRoot node of rDP82QXN8mRvRK5Te8EcSgU6UBvJzmxjka

Balance reduced by 50.000015 from 7,763.455 to 7,713.454985 XRP

now it looks like the account over at bitstamp received the funds almost instantly

so what does bitstamp have to do to release those funds to the correct acct?  

the dest tag was entered correctly, so shouldn't it automatically send those funds to my acct in no time?

i guess will see how long this one takes!

Edited by pucksterpete
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8 hours ago, namini said:

When you withdraw from Polo to Bitstamp, could be Polo taking a long time to process the transaction not Bitstamp or maybe Bitstamp verify some transactions manually, idk.

Cryptos are complicated anyway.

Its possible, but then why the very long wait when I did a deposit into bitstamp from my wallet (no exchange)?

I'm going to give bitstamp a call tomorrow, seeing their emails back to me have been non -informative

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So, here is the recent reply back from Bitstamp regarding the deposit issues


We were experiencing some delays with the nodes that we were using, but everything should be back to normal now. We apologize for any inconvenience caused.

delay with nodes?  why would you have delay with nodes?

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and another reply back


Please kindly note that we credit our users as soon as the validated ledger is available. In addition to this, please also note that the delay you encountered was probably due to the connectivity issues we were experiencing in the past few days. Everything should function normally now.

guess that explains it, lets do a test....

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7 minutes ago, cmbartley said:

hmm, that is strange. I guess we should try it again. The nodes shouldn't have caused the difference in time between my deposit being acknowledged and it being available... strange. I guess I'll try another small deposit later this week.

Yeah tell me about it, i'll send something small now and get time frame

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