Gatehub 2FA Email Verification Issue

[Twarden]

I've contacted Gatehub support about how I cannot log into my account still due to not receiving the verification email.  This has been ongoing for a month now; Please acknowledge this issue @enej.

[Rchopra]

1 hour ago, Twarden said:

I've contacted Gatehub support about how I cannot log into my account still due to not receiving the verification email.  This has been ongoing for a month now; Please acknowledge this issue @enej.

I had same issue and 2fa authy password was not being accepted. I tried authy code when it was in last 10 seconds and it came up as correct code so i am guessing it could be syncing issues between their clocks. I got verification email after sending pm to enej.

[enej]

2 hours ago, Twarden said:

I've contacted Gatehub support about how I cannot log into my account still due to not receiving the verification email.  This has been ongoing for a month now; Please acknowledge this issue @enej.

Hi @Twarden, please PM me your email.

 

43 minutes ago, Rchopra said:

I had same issue and 2fa authy password was not being accepted. I tried authy code when it was in last 10 seconds and it came up as correct code so i am guessing it could be syncing issues between their clocks. I got verification email after sending pm to enej.

This is usually a problem on the phone side, not on the server side. Google Authenticator has a special feature in the app settings called "Time correction for codes". Authy probably has a similar feature in their app as well.

 

 

 

[Rchopra]

3 hours ago, enej said:

Hi @Twarden, please PM me your email.

 

This is usually a problem on the phone side, not on the server side. Google Authenticator has a special feature in the app settings called "Time correction for codes". Authy probably has a similar feature in their app as well.

 

 

 

I checked and could not find that option. Do u think its better/ more secure to use authy or google authenticator...?

[Hodor]

11 hours ago, Rchopra said:

Do u think its better/ more secure to use authy or google authenticator...?

I know which one Coinbase prefers....

[enej]

11 hours ago, Rchopra said:

Do u think its better/ more secure to use authy or google authenticator...?

With Authy you are able to restore authentication keys in case you lose or break your device. With Google Authenticator you need to securely store authentication keys by yourself or go through a lengthy process of deactivating 2-Step verification for each service you use.

That said, Google Authenticator is probably more secure as the authentication keys are only stored on your device.

 

13 minutes ago, Hodor said:

I know which one Coinbase prefers....

I believe Coinbase had issues with the SMS part of the Authy service, not with the in-app PIN generation (which we use).

 

[kanaas]

18 minutes ago, enej said:

That said, Google Authenticator is probably more secure as the authentication keys are only stored on your device.

If you can install Google Authenticator on 2 or more devices  (I use iPhone of my partner and/or an iPad for that purpose) you've less hassle when you lose your phone or when it is broken....

[Rchopra]

6 hours ago, enej said:

With Authy you are able to restore authentication keys in case you lose or break your device. With Google Authenticator you need to securely store authentication keys by yourself or go through a lengthy process of deactivating 2-Step verification for each service you use.

That said, Google Authenticator is probably more secure as the authentication keys are only stored on your device.

 

I believe Coinbase had issues with the SMS part of the Authy service, not with the in-app PIN generation (which we use).

 

Thanks Enej

 When would  app with debit card option be launched..?

[Twarden]

Seems that the emails were bouncing for some odd reason but the issue is now resolved.  Thanks for the help Enej and Klas from GateHub!

[enej]

2 hours ago, Rchopra said:

Thanks Enej

 When would  app with debit card option be launched..?

No problem

Current roadmap: 1) Interledger, 2) Mobile App, 3) Debit cards. All scheduled for 2017. ILP is already being tested with selected partners. Public beta coming to GateHub Wallet in Q1. 

 

1 hour ago, Twarden said:

Seems that the emails were bouncing for some odd reason but the issue is now resolved.  Thanks for the help Enej and Klas from GateHub!

Great! Please let us know if you encounter any issues in the future. We are here to help.

 

[kanaas]

58 minutes ago, enej said:

 

 ILP is already being tested with selected partners. Public beta coming to GateHub Wallet in Q1. 

 

Sounds great, but can you explain in nontechnical terms what that means for an average user/trader on Gatehub ?

[cmbartley]

Partners? Sounds plural.

[Diginewbie]

I lost google authentication key? 2FA.  Do i need it to get into my account?  I have my phone and it is working O;K.  I should be alright correct?  

Edited May 29, 2017 by Diginewbie