coinologist Posted December 11, 2018 Share Posted December 11, 2018 I was thinking, is it because of the bull run? Startups were more concerned with catching the rush rather than actually providing a service? Link to comment Share on other sites More sharing options...
Guest Posted December 11, 2018 Share Posted December 11, 2018 (edited) I am assuming you are referring to the customer service of exchanges during bull runs? Over the course of this year, many new exchanges were launched in order to deal with a new, larger, batch of retail and institutional customers who will enter the market during the next bull run. I do, however, expect at least a few exchanges to get caught by surprise again by the number of customers willing to enter the market, leading to unsatisfying customer service. Edited December 11, 2018 by Guest Link to comment Share on other sites More sharing options...
aye-epp Posted December 11, 2018 Share Posted December 11, 2018 not that I agree with this mentality, but what's the income model look like for customer service? coinologist 1 Link to comment Share on other sites More sharing options...
TheXRPer Posted December 11, 2018 Share Posted December 11, 2018 4 hours ago, aye-epp said: not that I agree with this mentality, but what's the income model look like for customer service? Not much for a low-skilled position. I would say $12 to $14 an hour. I mean, it's good pay for someone in going to college or someone that has a spouse that is the bread winner. coinologist 1 Link to comment Share on other sites More sharing options...
aye-epp Posted December 12, 2018 Share Posted December 12, 2018 6 hours ago, TheXRPer said: Not much for a low-skilled position. I would say $12 to $14 an hour. I mean, it's good pay for someone in going to college or someone that has a spouse that is the bread winner. i meant from a business perspective - simply, customer service doesn't directly generate revenue so companies fail to invest. coinologist 1 Link to comment Share on other sites More sharing options...
borntohypetothemoon Posted December 28, 2018 Share Posted December 28, 2018 On 12/11/2018 at 5:05 PM, coinologist said: I was thinking, is it because of the bull run? Startups were more concerned with catching the rush rather than actually providing a service? I'm 100% sure that it's not in the account of the bull run, just customer service and company's perspectives Link to comment Share on other sites More sharing options...
LanaVeil Posted December 28, 2018 Share Posted December 28, 2018 Well, it's really a rare diamond when you can get a good support but I know sometimes the customers themselves require impossible things to be sorted out just at once Arenys 1 Link to comment Share on other sites More sharing options...
Arenys Posted January 29, 2019 Share Posted January 29, 2019 On 12/29/2018 at 12:19 AM, LanaVeil said: Well, it's really a rare diamond when you can get a good support but I know sometimes the customers themselves require impossible things to be sorted out just at once Yes, I think that a great deal of work should be done before a company can provide customers with good support: technical knowledge, communication skills, teamwork etc. However, it is all worth it, when I like the support I am given on a product/service, I stick to the company. Link to comment Share on other sites More sharing options...
Arenys Posted January 29, 2019 Share Posted January 29, 2019 On 12/11/2018 at 9:05 PM, aye-epp said: not that I agree with this mentality, but what's the income model look like for customer service? I believe it depends on the type of support: some companies provide just chats and emails, while others offer calls. The latter should be better paid, as it requires much more skills and should take more energy from employees, but on the other hand, voice support is more helpful sometimes.... Link to comment Share on other sites More sharing options...
LanaVeil Posted January 29, 2019 Share Posted January 29, 2019 6 hours ago, Arenys said: I believe it depends on the type of support: some companies provide just chats and emails, while others offer calls. The latter should be better paid, as it requires much more skills and should take more energy from employees, but on the other hand, voice support is more helpful sometimes.... I think, when a person writes down his or her thoughts, it works better for a reason. You've got time to think everything over, to analyze your concerns. Usually, phone calls bring nothing but a random mess. So, I prefer online chats but of course they should be operated on a rapid response basis. GoldenGoose 1 Link to comment Share on other sites More sharing options...
LanaVeil Posted January 29, 2019 Share Posted January 29, 2019 6 hours ago, Arenys said: Yes, I think that a great deal of work should be done before a company can provide customers with good support: technical knowledge, communication skills, teamwork etc. However, it is all worth it, when I like the support I am given on a product/service, I stick to the company. Agree and what's more, a human factor works its way around as well. You've got to be really patient about what you do and what you deal with. Link to comment Share on other sites More sharing options...
Arenys Posted February 3, 2019 Share Posted February 3, 2019 On 1/29/2019 at 7:17 PM, LanaVeil said: Agree and what's more, a human factor works its way around as well. You've got to be really patient about what you do and what you deal with. Yeah, I have recently dealt with customers support of a bank who somehow attached my number to a different card. They didn't even say thank you that I revealed this mistake of theirs and just told me to call tomorrow to check if my question has been transferred to a correct department. What a negative impression they left! Would they treat me any different, I would consider using their services but not now. Human factor it is! Link to comment Share on other sites More sharing options...
Arenys Posted February 3, 2019 Share Posted February 3, 2019 On 1/29/2019 at 7:15 PM, LanaVeil said: I think, when a person writes down his or her thoughts, it works better for a reason. You've got time to think everything over, to analyze your concerns. Usually, phone calls bring nothing but a random mess. So, I prefer online chats but of course they should be operated on a rapid response basis. I prefer chats as well, because you don't have to think fast and sometimes it is not comfortable to talk Link to comment Share on other sites More sharing options...
LanaVeil Posted February 6, 2019 Share Posted February 6, 2019 On 2/3/2019 at 9:56 AM, Arenys said: I prefer chats as well, because you don't have to think fast and sometimes it is not comfortable to talk Exactly, I prefer them myself. So comfortable to solve issues while riding on the bus or something. Link to comment Share on other sites More sharing options...
Arenys Posted February 10, 2019 Share Posted February 10, 2019 On 2/6/2019 at 5:39 PM, LanaVeil said: Exactly, I prefer them myself. So comfortable to solve issues while riding on the bus or something. Agree, and on top of that you don't have to memorize anything, you just copy all the info. Link to comment Share on other sites More sharing options...
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