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XRP Transaction hasn't arrived in Nano S Ledger


Harambe2696
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Hello all, I purchased a large amount of XRP from Bitit.io - I can assure you I used the correct address as I have done 5 times prior to said attempt, and activated the Ledger with 20 XRP. Normally it would take minutes but it has now been about 4 hours since the purchase and I am told on the exchange 'Preparing Delivery'. At the moment I have raised the issue with the exchange and they have said there is a technical issue being looked into. What steps can i take to try and track the transaction?. Fairly new to this technical terminology so please be patient with me 

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21 hours ago, Harambe2696 said:

I honestly now cannot quite remember. It was a simple process like I have done successfully 5 times prior, no recollection of having entered a destination tag before. Could you give me an example of what one would look like? 

There's no destination tag required for sending to a Nano S, and it wouldn't make a difference if you put one in for some reason. A destination tag is just a number to help the receiving wallet identify your deposit, if there is some reason for it to need to.

Sounds like the problem was with Bitit, did it get resolved?

In any case, until it leaves the exchange, there is no way to track it, unless the exchange provides some tracking mechanism within their own site. Only once the exchange sends the transaction on the XRP Ledger, then you can track it using the transaction ID (hash), which the exchange would have to provide to you.

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At the moment no XRP or the majority of any other crypto is available on Bitit. I have been emailed saying the whole issue is due to one of their crypto partners, and my order has been refunded. Waiting to see the funds credited into my account before I'll sing - many thanks for your help guys

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