ALV on Toast Wallet

[Alcar]

I had my XRP on Ledger Nano and moved it to a toast wallet 2 weeks ago in order to collect ALV. I set up a trustline and everything but its saying the address does not qualify for it. If i enter my original nano address is shows the amount i can collect.

Any advice or help on "missing" something, i followed the instructions.

 

Thanks

[RippleHerToShreds]

You don't need to move the XRP - they are on the ledger.
The addresses should be the same, so you are doing something wrong.