Sealey Posted May 28, 2018 Share Posted May 28, 2018 I had not checked my coin balance for several weeks. When I did, all the coins I had on my Nano S have zero balances. I did all the restoring steps possible and still can't find my coins. Somehow I also thought that if/when you changed your 24 word recovery phrase that you no longer needed the original. Nano support personnel tell me if I can't find those original 24 words then I can't recover my coins. If that is true - is there no way with the NANO S thumb drive that Ledger Nano S support personnel can go into the thumb drive and find all the series of recovery phrases I used, even going back to the original one. Since all the data resides on the Nano S itself ( like a hard drive ) it seems IT personnel who are experts with this device should be able to recover this info for me. Otherwise looks like I have lost about $13K worth of coins!!!!!! Link to comment Share on other sites More sharing options...
ZIGXRP Posted May 28, 2018 Share Posted May 28, 2018 Sorry, hard lesson to learn on the importance of the 24-word list. And unfortunately you should consider them gone without that original list. After all - what's to distinguish your case of accidental loss of data vs. a thief that managed to steal one and wants it cracked? If I learned it was possible to recover without having that list, I would personally look for a new hardware wallet that same day to replace my Ledger. Link to comment Share on other sites More sharing options...
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