Malloy

Leaving Kraken...suggestions?

25 posts in this topic

1 hour ago, rippleric said:

What about Bitstamp? @Malloy

Bitstamp works well but slow and sometimes expensive. They don't offer many withdraw options. The other problem is they have very little pairs...I only use them in last resort. 

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After 7 days, got this message from Kraken support

" I'm not really sure why we didn't respond to this sooner. The ticket got put into a particular group, and that group isn't visible to many agents. "

(...)

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On 11/4/2016 at 10:39 AM, Malloy said:

After 7 days, got this message from Kraken support

" I'm not really sure why we didn't respond to this sooner. The ticket got put into a particular group, and that group isn't visible to many agents. "

(...)

Very interesting topic since I'm a kraken user myself & I'm sure many on this chat are as well since there aren't many options for xrp currently available at the moment.

 

Is everything good with Kraken now? 

Did you get your issue resolved?

Edited by RedDragon

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Jesse Powell is legit. Also he & Ripple go way back. I don't think Ripple would mention using Kraken to purchase XRP otherwise. 

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21 hours ago, RedDragon said:

Very interesting topic since I'm a kraken user myself & I'm sure many on this chat are as well since there aren't many options for xrp currently available at the moment.

 

Is everything good with Kraken now? 

Did you get your issue resolved?

still not resolved. One customer support person sent me an email - that he didn't really read cause he thought I was "sending" them money, not withdrawing - and never heard from them since. It's been now 9 days and don't know where my money is...don't know when I'll get an answer.

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2 hours ago, Malloy said:

still not resolved. One customer support person sent me an email - that he didn't really read cause he thought I was "sending" them money, not withdrawing - and never heard from them since. It's been now 9 days and don't know where my money is...don't know when I'll get an answer.

Sorry to hear the issue is still not resolved, but if it's not to much to ask, can you please keep us updated on this forum when the issue is resolved?

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2 hours ago, papa said:

Jesse Powell is legit. Also he & Ripple go way back. I don't think Ripple would mention using Kraken to purchase XRP otherwise. 

Yes, I believe I read somewhere that Jesse was a seed investor for Ripple or then called OpenCoin..

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14 hours ago, RedDragon said:

Sorry to hear the issue is still not resolved, but if it's not to much to ask, can you please keep us updated on this forum when the issue is resolved?

Got a second email from a "Client Engagement" person - that's only the 2nd email in 9 days - to tell me that "your request to the corresponding team. They will contact you as soon as possible."

I'm getting nervous now!

Edited by Malloy

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@RedDragon, I started transferring my account elsewhere...sorry to say that Kraken as lost my confidence.

I'm not taking any chance to loose anymore...I believe they are professional enough to refund eventually what has been lost? but I can't deal with a support team that doesn't reply to my emails.

 

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Finally received my money...but nothing from customer service...still very quiet...I'm thinking about moving to Quadriga, anyone have experience with them?

Edited by Malloy

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