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Malloy

Leaving Kraken...suggestions?

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I've been having problem withdrawing but now it getting ridiculous. More, customer service can't reply after 6 days...I've sent 4 reminders without success.

I am very disappointed and will be looking for another exchange.

Too bad, it used to be a good place. They might have a growth problem - need to hire staff? - but that should be a good thing...not a downer for old customers.

Suggestions?

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48 minutes ago, MundoXRP said:

Are you having issues withdrawing ca$h or  a specific token?

 

Cash. But the real problem is not response from support after 5 emails...just the usual auto-reply.

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1 hour ago, xebit said:

Cold Wallet

Gatehub

Poloniex

 

 

Got all that already. Cold wallet is good to keep my money, not to withdraw cash. GateHub as potential, but stil too buggy (on my computer?). Poloniex...well...not sure how safe it is...I just keep a little there.

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I don't know their situation, but the biggest roadblock so far has been the lack of banking. Even coinbase has been hoping around from bank to bank. 

Suggestions:

Circle

Coinbase

From what I've heard, dealing with small traders isn't very profitable. So don't be shocked to see them close their retail shop and pivot into a more lucrative and large scale commercial operation in the near future. For example a complaint for a $3 million trade from one large client is less labor intensive and more profitable than having 100 traders complain about their $500 trades. 

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1 hour ago, papa said:

Isn't it illegal for Kraken to deny a withdraw? I mean, unless they want Fincen to close down their operation.

I don't think they are "denying" my withdraw...they are just not responding to what is going on with it.

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1 hour ago, MundoXRP said:

I don't know their situation, but the biggest roadblock so far has been the lack of banking. Even coinbase has been hoping around from bank to bank. 

Suggestions:

Circle

Coinbase

 

Circle, not sure is what I need. Coinbase with GDax looks very interesting...I was going to give them a test drive...that could be sooner than later now.

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4 minutes ago, papa said:

I imagine it could take up to a couple of weeks to process the withdraw even though expectations might be sooner.

Have you successfully withdrawn cash from your funding in the past? What was the longest processing time?

I'm curious because I'm also a Kraken customer but have no need to withdraw until XRP appreciates or does anything remotely profitable.

I've done many in/out in different currencies/altcoins....it's the first time it takes so long (the last withdraw was 2 weeks ago and took - as usual - 3 days). Even though they are often not very fast in customer support, this is a first...before it took a day or two to get their attention. My only theory at this point is they've got a ETH/ETC/REP/ZEC mess on their hands.

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1 hour ago, rippleric said:

What about Bitstamp? @Malloy

Bitstamp works well but slow and sometimes expensive. They don't offer many withdraw options. The other problem is they have very little pairs...I only use them in last resort. 

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After 7 days, got this message from Kraken support

" I'm not really sure why we didn't respond to this sooner. The ticket got put into a particular group, and that group isn't visible to many agents. "

(...)

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On 11/4/2016 at 10:39 AM, Malloy said:

After 7 days, got this message from Kraken support

" I'm not really sure why we didn't respond to this sooner. The ticket got put into a particular group, and that group isn't visible to many agents. "

(...)

Very interesting topic since I'm a kraken user myself & I'm sure many on this chat are as well since there aren't many options for xrp currently available at the moment.

 

Is everything good with Kraken now? 

Did you get your issue resolved?

Edited by RedDragon

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