orgophile Posted May 15, 2018 Share Posted May 15, 2018 Hi everyone, I'm a little new to cryptocurrency trading but have been doing a lot of research. I recently registered for Gatehub and was successful indoing so am able to login and have received my account recovery key. However on joining it was stated I'd receive a confirmation email so I could go through the verification proces but never received it. I can log in upon which it says successfully logged in but then goes to a red "problem with account etc" box asking me to refresh upon which same message appears. On contacting them they replied that it usually takes ten days to get the verification going but it has been in excess of ten days. I'm wondering if anyone has had any similar experiences with this and how they were remedied. I've also successfully signed up for and downloaded the apps for Uphold and Authy. Thanks Link to comment Share on other sites More sharing options...
Guest Posted May 15, 2018 Share Posted May 15, 2018 not getting confirmation emails/sms seems to be a common issue with them (among the many, many other issues with gatehub's exchange/website/service) which browser are you using? it seems the browser that plays nice with gatehub is chrome -- i've had issues with FF, Safari, etc try clearing cache etc? also check spam/junk emails just in case otherwise, keep pressuring them -- maybe take it to social media else they can be AGONIZINGLY Link to comment Share on other sites More sharing options...
orgophile Posted May 15, 2018 Author Share Posted May 15, 2018 Thanks zerpdigger. I'm using safari/MacOSX right now although they did in between this post and original one emailed me a suggestion as well. I will try your suggestions also. They are much appreciated. I think if I continue to run into difficulties I'm just going to research and open a new wallet. Again thanks. Link to comment Share on other sites More sharing options...
XrpChad Posted May 16, 2018 Share Posted May 16, 2018 (edited) @gatehub it seems to happen to more peope and me aswell. Im not getting any location/device confirmation emails aswell. I also cleared cache and tried on different browsers.Would be great if gatehub tells us whats going on. Edited May 16, 2018 by superboon Link to comment Share on other sites More sharing options...
GateHub Posted May 16, 2018 Share Posted May 16, 2018 Hey, our mailing system is back on. The third party issue has been resolved. Authorize device and password reset requests should be resubmitted. We thank you for your patience. 11 hours ago, orgophile said: Hi everyone, I'm a little new to cryptocurrency trading but have been doing a lot of research. I recently registered for Gatehub and was successful indoing so am able to login and have received my account recovery key. However on joining it was stated I'd receive a confirmation email so I could go through the verification proces but never received it. I can log in upon which it says successfully logged in but then goes to a red "problem with account etc" box asking me to refresh upon which same message appears. On contacting them they replied that it usually takes ten days to get the verification going but it has been in excess of ten days. I'm wondering if anyone has had any similar experiences with this and how they were remedied. I've also successfully signed up for and downloaded the apps for Uphold and Authy. Thanks 11 hours ago, zerpdigger said: not getting confirmation emails/sms seems to be a common issue with them (among the many, many other issues with gatehub's exchange/website/service) which browser are you using? it seems the browser that plays nice with gatehub is chrome -- i've had issues with FF, Safari, etc try clearing cache etc? also check spam/junk emails just in case otherwise, keep pressuring them -- maybe take it to social media else they can be AGONIZINGLY 2 hours ago, superboon said: @gatehub it seems to happen to more peope and me aswell. Im not getting any location/device confirmation emails aswell. I also cleared cache and tried on different browsers.Would be great if gatehub tells us whats going on. EasterBunny 1 Link to comment Share on other sites More sharing options...
blueorchid Posted May 24, 2018 Share Posted May 24, 2018 On 5/16/2018 at 3:05 PM, gatehub said: Hey, our mailing system is back on. The third party issue has been resolved. Authorize device and password reset requests should be resubmitted. We thank you for your patience. Me too.. I'm not getting email confirmation. I've sent you PM @gatehub. Please help.. Link to comment Share on other sites More sharing options...
GateHub Posted May 24, 2018 Share Posted May 24, 2018 49 minutes ago, blueorchid said: Me too.. I'm not getting email confirmation. I've sent you PM @gatehub. Please help.. Hey, our mailing service is currently not working correctly and it's sending emails out later then it should with a bad link. We apologize for the inconvenience, we're working hard to fix the issue asap and will keep you posted. Link to comment Share on other sites More sharing options...
blueorchid Posted May 24, 2018 Share Posted May 24, 2018 1 hour ago, gatehub said: Hey, our mailing service is currently not working correctly and it's sending emails out later then it should with a bad link. We apologize for the inconvenience, we're working hard to fix the issue asap and will keep you posted. ok thanks Link to comment Share on other sites More sharing options...
blueorchid Posted May 24, 2018 Share Posted May 24, 2018 It work now.. problem solved Link to comment Share on other sites More sharing options...
kiwissz Posted May 26, 2018 Share Posted May 26, 2018 all i need is reset apassword?? so i can download my trades Link to comment Share on other sites More sharing options...
kiwissz Posted May 26, 2018 Share Posted May 26, 2018 when will it work Link to comment Share on other sites More sharing options...
michdeskunk Posted May 26, 2018 Share Posted May 26, 2018 same problem here!!! I need to log in my account and I can-t cause this damned email don-t arrive! I never wanted this kind of verification Link to comment Share on other sites More sharing options...
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