Master key Disabled HELP

[nestornelida]

hi, I need help.
A couple of years ago I created an Riple address and bought a quantity of xrp, and I tried to buy more with some ethers, and guar of the private key. and nowadays, in all the places where I import the correct balances, 8500xrp and 3 ethers, but it does not let me see them, I get an error, I try it in gethub, in toast, in ripex (Ripple Desktop wallet) and They all give me an error and they will not let me send my funds. Finally on this page https://www.theworldexchange.net, I discovered that the error comes from something called Master key Disabled, but it does not let me change it to enebled, it gives me the same error as Master key Disable and it does not change. Can you help me?
Thank you

[at3n]

The master key is the original secret key that you would have been given when you created the wallet.

It's possible to add a second secret key to a wallet, and if you do that, it's then possible to disable the original secret key (the master key).

Either you accidentally added a second key and disabled the master key, or else someone else did.

Do you ever remember doing anything like that? You won't be able to re-enable the master key unless you find the second secret key (called a "regular key").

[dbh]

Hello,

I am also having the same issue. I was trying to send my xrp from rippex to coinbase wallet but it says sending failed. Then I tried to send it using theworldexchange.net and it says, "Send attempted with response (tefMASTER_DISABLED): Master key is disabled". I tried to enable the master key by going into the advance setting but it does not allow me to do so and gives me the error. "- Error for saving disableMasterKey setting (tefMASTER_DISABLED): Master key is disabled."

When I checked my account history, I can see that the new regular key has been created and the master key has been disabled on 2017-12-03 but I don't remember doing that. What I do remember is, I tried to create a new master key and I have both old and new secret key saved. So as said above "You won't be able to re-enable the master key unless you find the second secret key (called a "regular key")", how do I re-enable my master key if I have a second secret key?

Please help, I did lots of research but could't find the solution.

[Guest]

Have you tried using your other secret to sign your transaction?

12 hours ago, dbh said:

I tried to create a new master key

It seems more likely that you tried to create a regular key. Have you tried using its secret to sign your transaction? You should be able to do so, since you say—

12 hours ago, dbh said:

I have both old and new secret key saved.

If that doesn't work, then you would have to assume that someone else set the new regular key on 2017-12-03 and that its secret is known only to them.

On 4/23/2018 at 12:31 AM, nestornelida said:

correct balances, 8500xrp and 3 ethers, but it does not let me see them

You should be able to see the appearance and disappearance of whatever XRPs & IOUs you held when you look at your transaction history in a block explorer (e.g. https://bithomp.com/). If you can't see them at all, it means you're looking at the wrong account or they weren't credited in the first place. If they were transferred out of your account, you will be able to see where they went, and on what day.

To understand the master/regular key concept better, you may find it useful to look at this in-browser wallet. It opens with a demo account, rHb9CJAWyB4rj91VRWn96DkukG4bwdtyTh, for which the master key is derived from the secret snoPBrXtMeMyMHUVTgbuqAfg1SUTb. But the master key has been disabled (see the green tick near the foot of Account Info), so if the owners of the account want to spend anything, they have to use the [undisclosed] key that corresponds to the address  rBmVUQNF6tJy4cLvoKdPXb4BNqKBk5JY1Y that you can see in the Regular Key box.

(If you want to try the above in-browser wallet with your own account, start with a downloaded copy on a disconnected computer. Obviously this will not tell you your balance or let you transact, but you will be able to study its features safely. Be aware that it's mostly denominated in drops, where 1 XRP = 1 million drops). (EDIT: Also, an offline copy isn't going to be able to see a regular key. You could also try running it on line without entering any secrets until you know what you're doing — this would tell you the public address corresponding to the regualar key, if any, and you could then look into whether or not your other saved secret corresponds to it.)

Edited April 6, 2019 by Guest

[dbh]

Thank you! I tried with both secret key, but with the new secret key it doesn't even allow me to login. It says

"Error: Secret key is invalid or doesn't match account.
Error: checksum_invalid"

But with old secret, I can login and see my account balance and all other details but can't make transaction. As you said may be someone else set the new regular key on 2017-12-03 ( I can see a new regular key created on history page, this key is not created by me) and that its secret is known only to them. What can be the solution now? How do I get my new secret or enable old secret key?

[Guest]

3 hours ago, dbh said:

with the new secret key it doesn't even allow me to login.

It could be that your new secret is valid but the wallet software you're using doesn't support regular keys. Try a few tests with ripplerm's wallet as follows:

1. Click the blue Change button, put your address (string of letter & numbers beginning with “r”) in the box and click the Submit button.
2. You should now have a ‘view-only wallet’ for your account.
3. If it's not already selected, select the Info tab. You should see an Account Info table just below. One of the rows in the table is Regular key: for most people's accounts it would be blank, but the ripplem demo account has it set to rBmVUQNF6tJy4cLvoKdPXb4BNqKBk5JY1Y.
4. From what you've described, you should see some other value (beginning with “r”) in the Regular key row of the Account Info table. Write it down, or copy it to some other document on your computer.
5. Now disconnect your computer from the internet (so you can experiment safely with your new seed)
6. Click the blue Change button and then the use secretkey button. Put your new seed in the box and click Submit.
7. The dialogue box should now show an address (beginning with “r”) as well as a secret (beginning with “s”). If the address is the same as the one that you wrote down in step 4, then you're OK: it means that your new secret is the right one for your account's Regular Key. If it's different, then probably a thief has gained access to your account and planted his own regular key.
8. Now click Cancel (otherwise you would end up looking at an account that happens to have its master key derived from your new secret; perhaps interesting, but confusing in this context!).

I'm reluctant to give you any instructions for using ripplerm's wallet with a regular key, since I've never had to do so myself. However, if you select the Tools tab and then the Raw Txn tab, you will see in the Signing box, towards the foot of the page, that it gives you the option of signing with a secret other than the account's original secret, which could be what you need if your new secret is valid.

Ripplerm's wallet has a bewildering abundance of esoteric features, so it's best to study it with your computer disconnected to avoid accidental transactions. I use it for cold signing (one copy on a connected computer & another on a disconnected computer, with data moved back & forth via the Save to File button and a USB stick so that the secret is shielded from the internet), but it takes a while to make sense of it. It does work as a hot wallet too, if that's acceptable to you. Bithomp tools probably has similar functionality (e.g. it has a Sign on behalf of a different address tickbox), but I've not used it.

[dbh]

Thank you. I followed your steps and it I saw a regular key that starts with r in step 4 (same key that I saw in theworldexchange.net).

In step 6, when you said seed, did you mean the regular key that I copied from Regular key row of the Account Info table? I tried secret key but it said not a valid address, then I used a regular key that I copied from the Account Info table and submit it.

After that, it just says requesting... in Account Info: and gives me nothing. The regular key and other info are just blank. Do I need to connect to internet at this point?

[Guest]

The thing that you see in the Regular Key row of the Account Info table is, confusingly, just a public address.

But it could be helpful because a public address (beginning with “r”) is usually derived cryptographically from a ripple secret (beginning with “s”). So in step 6, I was suggesting you use that dialogue box to run the derivation as a test. Unfortunately, I garbled my explanation by referring to the secret as a seed (technically correct, but I got careless with the jargon).

What I really meant was Put your new secret (beginning with “s”) in the box and see if it gives rise to the same address (beginning with “r”) that you wrote down in Step 4. Because if it does, then you've got a valid secret/address pair, which is good.

When I say “your new secret”, I mean the thing beginning with “s” that you were referring to when you said “I have both old and new secret key saved.”

1 hour ago, dbh said:

regular key and other info are just blank. Do I need to connect to internet at this point?

No, not yet. They're blank because you provided a public address (beginning with “r”) where the wallet was expecting a secret (beginning with “s”).

About reconnecting to the internet: the idea is to postpone exposing secrets (beginning with “s”) to the internet until you've got your head around the wallet's idiosyncrasies. For the moment, you're trying to figure out if your new secret is cryptographically related to the string beginning with “r” that you wrote down in Step 4, and that doesn't require an intenet connection.

As a sanity check you could try reverting the wallet back to the demo address by putting the demo address's secret (snoPBrXtMeMyMHUVTgbuqAfg1SUTb) in the same dialogue-box that I told you to put your new secret. If it's working properly, you'll see the demo address (rHb9CJAWyB4rj91VRWn96DkukG4bwdtyTh).

Edited April 6, 2019 by Guest

[dbh]

Thank you for the clarification. It looks like the key that I saved under new secret key is not actually a secret key. It does't starts with s but with 3Q. When I put this new key in step 6, it says not a valid address.

When I gave old secret key which starts with s, it worked. The dialogue box now shows an address (beginning with “r”) as well as a my secret (beginning with "s") but the address is not the one that I got in step 4 instead it is the one that i entered in step 1. 

Edited April 7, 2019 by dbh