I can`t log in to my GateHub accounts, am I the only one having this problem?

[fuji]

Hello,

It`s one week that I can`t log in to three of my GateHub accounts.... @gatehub @enej

I am prompted with this error: There was a network error. Please try again later.

Is somebody having the same problem? Do you have idea what this error means?

Thank you

[kanaas]

Not having problems here


Verzonden vanaf mijn iPhone met Tapatalk

[Jumpingupupup]

Try to use Chrome , I get errors some times on explorer..but not today.

 

[enej]

4 hours ago, fuji said:

Hello,

It`s one week that I can`t log in to three of my GateHub accounts.... @gatehub @enej

I am prompted with this error: There was a network error. Please try again later.

Is somebody having the same problem? Do you have idea what this error means?

Thank you

Hi @fuji,

thank you for reporting the problem. I will make sure it gets resolved as soon as possible.

P.s.: As @Jumpingupupup suggested try signing in with Chrome to see if it's maybe a browser related issue.

 

[fuji]

Thank you for your answers!
I tried signing in using both Chrome and Firefox but it`s not working...

[chalaboo]

im having the same problem with one of my accounts.  @enej @gatehub

Ive tried Safari, Chrome and Firefox, nothing works.

 

[enej]

5 hours ago, chalaboo said:

im having the same problem with one of my accounts.  @enej @gatehub

Ive tried Safari, Chrome and Firefox, nothing works.

 

Hi @chalaboo, please PM me your email and I'll have our team take a closer look. Thank you!

 

[jungleguu]

having same problem, i realised now it works on IE and not on chrome

[Global]

@gatehub I have two questions :

1. where can i find my secret key for a ripple wallet? i checked and could not have found it under Wallet - Advanced. For someone who opens an account at Gatehub it is quite important to safely store their secret key, but impossible if they never receive it.

2. i am getting a message that I am accessing my account with a new device quite often lately. and then it guides me to an email, where i need to allow access for that 'never seen' device. and it is clearly not the case as i have been using the same laptop for years now.

thanks!

 

[T8493]

2 hours ago, Global said:

@gatehub I have two questions :

1. where can i find my secret key for a ripple wallet? i checked and could not have found it under Wallet - Advanced. For someone who opens an account at Gatehub it is quite important to safely store their secret key, but impossible if they never receive it.

I can't find this option either. It looks like it was removed for whatever reason.

 

Quote

2. i am getting a message that I am accessing my account with a new device quite often lately. and then it guides me to an email, where i need to allow access for that 'never seen' device. and it is clearly not the case as i have been using the same laptop for years now.

It looks like some things are broken (or messed up):

In my case wallet thought that the new browser window was a new device. But it didn't recognize another physical device as "another" device.

Button (link) in the email they sent me automatically logs me in in default browser on the computer on which I'm accessing the email (I don't have to type a password and so basically anyone with access to my email can log in to my gatehub account without entering a password).

 

@gatehub?

 

Edited November 16, 2016 by T8493

[Duke67]

Yes. Quite a mess. I hope it's not anything like some attack.

[GateHub]

On 11/16/2016 at 3:22 PM, Global said:

@gatehub I have two questions :

1. where can i find my secret key for a ripple wallet? i checked and could not have found it under Wallet - Advanced. For someone who opens an account at Gatehub it is quite important to safely store their secret key, but impossible if they never receive it.

2. i am getting a message that I am accessing my account with a new device quite often lately. and then it guides me to an email, where i need to allow access for that 'never seen' device. and it is clearly not the case as i have been using the same laptop for years now.

thanks!

 

1. Access to secret keys was temporarily disabled as we are improving security. You will be able to access them with the next Wallet update.

2. This is completely expected behaviour. Once you confirm new device or location you won't have to confirm it again.

On 11/16/2016 at 4:07 PM, T8493 said:

In my case wallet thought that the new browser window was a new device. But it didn't recognize another physical device as "another" device.

Button (link) in the email they sent me automatically logs me in in default browser on the computer on which I'm accessing the email (I don't have to type a password and so basically anyone with access to my email can log in to my gatehub account without entering a password).

Once you confirm a new location (or device) you'll be able to login if the location is near the location that you approved. Emails will be updated so you know exactly whether you are confirming new device or new location (or both). 

Button logs you in directly (same as on Coinbase for example) but you still need to enter password if you want to send or unlock secret keys.

We are not under attack but we are making GateHub safer. Expect more security updates over the next couple of weeks!

- Enej

 

 

[T8493]

8 minutes ago, gatehub said:

Once you confirm a new location (or device) you'll be able to login if the location is near the location that you approved. Emails will be updated so you know exactly whether you are confirming new device or new location (or both). 

How will this work in case when:

1) your IP address is changing constantly (when using tor or VPN or dynamically allocated IP address on some VPS),

2) your external IP address is the same as IP address of large group of other users (VPNs,for example, some mobile internet providers use only few external IP addresses for all their mobile users)?

 

 

[GateHub]

Just now, T8493 said:

How will this work in case when:

1) your IP address is changing constantly (when using tor or VPN or dynamically allocated IP address on some VPS),

2) your external IP address is the same as IP address of large group of other users (VPNs,for example, some mobile internet providers use only few external IP addresses for all their mobile users)?

Multiple parameters are taken into account, not just the IP address. We determine whether the location you are signing in from is expected and if we are not 100% sure, we'll send you an email to confirm access.

 

 

[grondiwam]

When I sign into Gatehub, my wallet just shows up a blank panel.

Emailing support has been difficult. It takes days for any human response.