Toast Wallet issue. Please help!

[Den_]

Good morning, all!

I have an issue getting access Toast Wallet. I did all steps which guys (Richard and Nate) propose me at discordapp.com but I still can't send money away from this wallet (I'm leaving 20 XRP in it). I have all recovery codes, passphrases, secret words, PIN, etc. Maybe that's fine and wallet will start working in a while? Can someone try to help me?

Edited February 8, 2018 by Den_

[RippleHerToShreds]

Are you sure the wallet online?

[Den_]

29 minutes ago, RippleHerToShreds said:

Are you sure the wallet online?

Yepp...

[RippleHerToShreds]

What error do you get?

[Den_]

15 hours ago, RippleHerToShreds said:

What error do you get?

See attached. Same message on Win10 PC...

[RippleHerToShreds]

It's seems you have forgotton your password or pass-phrase. Presumably you don't have the back up to restore?

Try removing Toast then restoring using the secret key.
If that fails,  you can try removing Toast completely, then deleting the wallet (I think it's in users\username\AppData\Roaming\toast) or import your wallet using a different wallet (try the Ripple Walllet).