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problem recovering account


xtrim
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Hi,

Few month ago I generated an address in bithompand I copy & paste the public key and the secret key.

over the month I made some xrp purchases and sent it to that ripple address.

But today I wanted to move all my xrp somewhere else, so I go to gatehub and I import the secret ket....and it imported a different address then my public address that I got from bithomp!!I tried importing it also via other service and they all gave that same-different public address!!
the public address I got from bithomp is r97wz2NGhfjoRYN3F7Wf1mLW7eeN1x9Z6w


Please help! I'm desperate!

One more thing -  I got the bithomp link from here  they have several options there...

Edited by xtrim
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That address does have about 18000 XRP, does that sound right?

I've got a few old accounts in GateHub but to see them I have to go to the Wallets option and click the V icon next to the wallet name to reveal my other wallets (see the attached screenshot). 

Have to tried that?

IMG_20180207_213352.png

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So you clicked the import wallet button, typed in r97wz2NGhfjoRYN3F7Wf1mLW7eeN1x9Z6w and then the secret key but the wallet that appears in GateHub is not r97wz2NGhfjoRYN3F7Wf1mLW7eeN1x9Z6w ??

Can you show a screenshot of what you're seeing on the wallet page. Make sure any secret key is NOT showing.

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When you imported, you typed in a ripple wallet address but you don't need to enter that there... that can just be something like 'My ripple wallet'. The important bit is entering the secret key as it's from that which the Ripple wallet is accessed. The secret key is unique to the wallet address.

The secret key you entered is uniquely linked to rSxs9...... wallet which has a zero balance.

The secret key you need is for the wallet you've been sending XRP to. With that secret key you will be able to import that wallet to GateHub.

For your sake, I truly hope you have a different secret key to try. I can only assume that when you created the wallet on bithomp you might've done two and accidentally copied the wallet address (where you sent your XRP) and the secret key for a different wallet.

Sorry, this looks like a bad scenario.

 

 

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Based on what I am seeing, I have to agree with you, @Badger. Most likely scenario is that you copied down the wrong secret key.

 

For anyone coming across this - I HIGHLY suggest that you do small test transactions whenever you generate a new wallet, to ensure you have the right keys!

Edited by Rabbit_Kick_Club
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It's no help for you now but if you decide to stay in crypto I'd recommend getting a Nano S for future XRP storage. That acts as a wallet and manages the secret key for you within the device. If you do this please read all the instructions and write down the recovery phrase it gives you. Do a test transfer to it of just 30 XRP, initially, then wipe the device and go through the restore process to ensure you have the correct recovery phrase. This way you'll know you're sending to the correct wallet and that you can recover the wallet to another device if you lose/damage your Nano S.

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I have the Nano S - this is how I discovered the secret key is not the right one...

OK So now I have to move on and I have to buy more

Actually, I don't know if to buy XRP or Stellar...both look really good...

Edited by xtrim
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r97wz2NGhfjoRYN3F7Wf1mLW7eeN1x9Z6w does have an amount also stated by others, after rereading this is from an exchange. ... What public address do you get from your secret?

Could you share that public address?

Edited by Deux
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