where can i find my ripples ?

[lotte]

Hi ,

Can anyone help me ... In december I bought some ripples via Litebit and send  the ripples to a gatehub ( verified )wallet adress  >>> rUUtggMc3AVtHCATw4sH6TekyqcpJLzhNY but they never arrived . I contacted litebit and they send me this >> https://bithomp.com/explorer/r9HMeo6Si9sVLSnUGUK5f5Mh7cyQJtuzmU  . But that is a totally different adress . I don t understand it anymore , i tried to contact gatehub but with no succes . Did i do something wrong and have i lost the ripples ?

Thank you very much

 

[ZX81_1k]

You're right, rUUtggMc3AVtHCATw4sH6TekyqcpJLzhNY has no XRP in it.

Can you go to your Litebit account, screenshot the transfer transaction record and paste it here?

[lotte]

Thank you for helping me , you mean this ? 

Order IDLB975806

Date and time14-12-2017 16:56

Coin Ripple

Amount176.00582900 XRP

Price€102.57

Receiving addressr9HMeo6Si9sVLSnUGUK5f5Mh7cyQJtuzmU

Are you experiencing any problems with your order? Contact our support team

[DD_XRP]

Where does this rUUtggMc3AVtHCATw4sH6TekyqcpJLzhNY  address comes from?

they (in fact Bitstamp) sent them to r9HMeo6Si9sVLSnUGUK5f5Mh7cyQJtuzmU, no?

[lotte]

rUUtggMc3AVtHCATw4sH6TekyqcpJLzhNY is the adress i made at gatehub    and r9HMeo6Si9sVLSnUGUK5f5Mh7cyQJtuzmU  adress i don 't have a clue where it is coming from 

thank you

[ZX81_1k]

When you entered the address you wanted to send them to, how did you do it? Scan QR code, hand type the address, copy and paste it from GateHub?