Gatehub Error: Need Support

[TokenBaby]

Hello,

I cannot access my Gatehub account. @gatehub @enej

Every time I attempt, I am prompted with this error message (see attached image).

I've contacted Gatehub support, but frankly its been several days and I haven't heard back.

I do not know what more to do. Can anyone provide some assistance?

Thank you.

 

[T8493]

6 minutes ago, Byrd said:

I've contacted Gatehub support, but frankly its been several days and I haven't heard back.

I do not know what more to do. Can anyone provide some assistance?

Write again to support@gatehub.net 

I doubt this community can do anything to help you. This issue seems specific to you.

 

[Lisieux]

Send PM to @enej , He will help you soon.

[cmbartley]

Sorry, tough go of things. Support is not Gatehub's strong suit and for that reason I don't currently trade on @gatehub. I have XRP in a Ripple wallet that I can access via Gatehub. I trade XRP on other platforms. I have high hopes for them but I'm not sure they realize how bad of a reputation  they're developing on the support side. They really need to hire dedicated support people (at least one person) whose sole job is to handle support issues. MAybe they don't have the capital to hire someone else right now but they could at least pay them XRP perhaps? In any event, they always respond at some point, but it takes a while. You can monitor your XRP on bithomp for the time being.

[T8493]

41 minutes ago, cmbartley said:

Sorry, tough go of things. Support is not Gatehub's strong suit and for that reason I don't currently trade on @gatehub. I have XRP in a Ripple wallet that I can access via Gatehub. I trade XRP on other platforms. I have high hopes for them but I'm not sure they realize how bad of a reputation  they're developing on the support side. They really need to hire dedicated support people (at least one person) whose sole job is to handle support issues. MAybe they don't have the capital to hire someone else right now but they could at least pay them XRP perhaps? In any event, they always respond at some point, but it takes a while. You can monitor your XRP on bithomp for the time being.

To be fair, other exchanges (Kraken, Poloniex, etc.) have slow support, too. People are constantly complaining.

 

 

Edited August 8, 2016 by T8493

[cmbartley]

1 hour ago, T8493 said:

To be fair, other exchanges (Kraken, Poloniex, etc.) have slow support, too. People are constantly complaining.

Fair enough, but it's an opportunity to differentiate themselves. I remember RT having great support and even now that RT is closed Ripple usually reponds to my emails within a day...

[GateHub]

11 hours ago, Byrd said:

Hello,

I cannot access my Gatehub account. @gatehub @enej

Every time I attempt, I am prompted with this error message (see attached image).

I've contacted Gatehub support, but frankly its been several days and I haven't heard back.

I do not know what more to do. Can anyone provide some assistance?

Thank you.

 

Hi @Byrd,

please PM us with your email so we can help right away.

Thank you

 

[Global]

12 hours ago, Byrd said:

I've contacted Gatehub support, but frankly its been several days and I haven't heard back.

 

 

15 minutes ago, gatehub said:

please PM us with your email so we can help right away.

 

So @Byrd contacted the support few days ago, and today @gatehub is asking him to send them an email/message ?? 

[T8493]

29 minutes ago, Global said:

 

So @Byrd contacted the support few days ago, and today @gatehub is asking him to send them an email/message ?? 

How are they supposed to know which support ticket is his?

 

 

[futurenate]

Gatehub is becoming the most frustrating platform I'v never been able to use, after days of trying to sign in , im now sitting and waiting for ages everytime I click on ANY option/icon I'm left staring at the "loading" symbol. Can anyone recommend where else I can store my XRP. ???

Edited April 16, 2017 by futurenate

[Global]

I'm not an expert on this, but sometimes using a different browser might help. I don't have any problems accessing it with Chrome.

[namini]

I would suggest to

1/ clear your browser history.

2/ try with your browser in private / incognito mode.

3/ try with a different browser.

[dowkok]

Hi, I have exactly the same problem as futurenate. 2 weeks ago I accessed my Gatehub account to transfer my XRP to a different wallet (rippex) and I was stuck in Gatehub. I could get access (i still have access to my account and see my XRP there), but changing option from 'home' to 'wallet' left me also with the 'loading' symbol. I sent 5 messages during the past 2 weeks to their support email address and never received any response back, so I am very frustrated as well with this platform and I like to get my XRP out of there sooner then later. I use Safari 10.1 on a Mac. I cleared my browser history a few times, that didn't help. Today I will test Chrome and see if this will solve the problem. Will let you know as soon as this is done. 

[dowkok]

I have just downloaded and tested Google Chrome on my Mac and Gatehub works. With Google Chrome I can transfer XRP to my other wallet. How difficult was it for Gatehub to respond to a support issue like this? And why is this not working with 'Safari"???

Thanks Namini for the suggestion. I will now transfer all my XRP to Rippex.

[Guest]

yes use chrome -- CHROME CHROME CHROME!

i remember my friends having this same issue on their macs, for some reason safari just sucks with gatehub