Poloniex -what happened to my XRP?

[Gsm]

I have asked for withdrawal of my XRP from Poloniex. The request stayed at pending for hours before passing to complete with a Txid that's not recognised by the official xrpcharts as a transaction hash at the same time my wallet wasn't funded.

Even after submitting a support ticket since 4 days I didn't received any answer.

Any idea about this issue?

Edited January 23, 2018 by Gsm

[mrcarrot]

Where were you sending your XRP to?  Do you have the ripple address and destination tag for us to look at?

[Gsm]

Address: rEb8TK3gBgk5auZkwc6sHnwrGVJH8DuaLh

Tag: 100799646