pucksterpete Posted January 23, 2018 Share Posted January 23, 2018 (edited) Just would like to start a little thread for people who have outstanding Deposits or Withdrawals in any currency or crypto through Gatehub Limited. How long have you been waiting? Has support responded to your support ticket? If you have received your funds, how long did it take? Any information on other ways to get in contact with Gatehub Limited post it. I'll start Been with Gatehub since Jan 2017, never any problems with Deposits or Withdrawals or sending crypto, support has been a little slow in the past, but always got answered. I did a withdrawal to EU bank on Jan 11, 2018, as of today the money has not hit my bank or credited back to my Gatehub acct, 2 support tickets have been opened and only the auto-reply email from Gatehub. That's it! Here's a couple of tweets and post from their blog about the current status https://support.gatehub.net/hc/en-us/articles/115005032734-GateHub-service-status-update Edited January 23, 2018 by pucksterpete Link to comment Share on other sites More sharing options...
ErikNL Posted January 23, 2018 Share Posted January 23, 2018 Me! I did a third party deposit - i know, it's clear on the page that that is not possible but i must have missed it - and about two weeks after I received a nice e-mail from customer support tho ask me what the relations between the third party and myself was. I responded with a clear answer and, at the same time, asking them what would follow now. Money back to the account it came from or would it proceed after my explaination? Now, couple of resends of that email later, still no response. We're about 4 weeks in that routine at the moment... Link to comment Share on other sites More sharing options...
pucksterpete Posted January 23, 2018 Author Share Posted January 23, 2018 plus I have spoken with my bank and they have not rejected any deposits coming in So, I guess were just going to have to wait, but sure would be nice if @gatehub would come out with more updates on their backlog, like the CEO of Bitstamp did https://www.bitstamp.net/article/message-bitstamp-ceo-nejc-kodric/ Andi10 1 Link to comment Share on other sites More sharing options...
Javim777 Posted January 23, 2018 Share Posted January 23, 2018 @gatehub Never saw a company doing absolutely nothing... This is ridiculous.... xh3b4sd 1 Link to comment Share on other sites More sharing options...
GlenHodl Posted January 23, 2018 Share Posted January 23, 2018 Friend of mine still waiting for account verification since 19th December.. Andi10 1 Link to comment Share on other sites More sharing options...
Renny Posted January 23, 2018 Share Posted January 23, 2018 And there are still some people defending GATEHUB, this company became a joke, I do not understand how ripple recommended them. Link to comment Share on other sites More sharing options...
Guest Posted January 23, 2018 Share Posted January 23, 2018 Been waiting since 28 December. Once my btc finally arrives on Gatehub I will never use that company again. Link to comment Share on other sites More sharing options...
Timm71104 Posted January 23, 2018 Share Posted January 23, 2018 Gatehub lost 2 of my transactions. The first was a transfer to coinbase of .99 ETH, the destination address never appeared on the Ethereum blockchain. The address I sent it to was 0x2EDeCc08684d108b00761671e319c4955490FDdD. This was on January 5,2018 18 days ago. The 2nd transaction was a simple exchange of ETH for XRP. I should have received 6 XRP, the did take out their transaction fee on both transactions. I have contacted their customer support several times - they do not reply. Other transactions I have made with other exchanges have not had a problem. 18 Days - No response from customer service - Transactions missing. Over $1,000 USD. Link to comment Share on other sites More sharing options...
Timm71104 Posted January 23, 2018 Share Posted January 23, 2018 This was posted on Reddit Link to comment Share on other sites More sharing options...
Renny Posted January 23, 2018 Share Posted January 23, 2018 I will be more than happy filling out these complaint forms. Link to comment Share on other sites More sharing options...
Renny Posted January 23, 2018 Share Posted January 23, 2018 DONE Link to comment Share on other sites More sharing options...
pucksterpete Posted January 23, 2018 Author Share Posted January 23, 2018 So, still no funds to my bank, but I just a little test and withdrew 50€ from Gatehub to Bank, were going to see if the NEW talks that Gatehub supposedly has had with their bank Gorenjska banka d.d., Kranj will be any faster. I read somewhere in Reddit that some people recently did some withdrawals and they were successful and fast. Guess we'll see Link to comment Share on other sites More sharing options...
Guest Posted January 24, 2018 Share Posted January 24, 2018 I keep getting this when I sign in.... ....and then they don't send an e-mail. Seriously I'm waiting on about 15-20 e-mails from them. It's fkn ridiculous. Link to comment Share on other sites More sharing options...
pucksterpete Posted January 24, 2018 Author Share Posted January 24, 2018 It just getting better and better isn't it!!! Link to comment Share on other sites More sharing options...
pucksterpete Posted January 26, 2018 Author Share Posted January 26, 2018 Would this be correct that Gatehub is still in the process of depositing money or whatever into their customers accounts? https://bithomp.com/explorer/rhub8VRN55s94qWKDv6jmDy1pUykJzF3wq https://bithomp.com/explorer/rhotcWYdfn6qxhVMbPKGDF3XCKqwXar5J4 Link to comment Share on other sites More sharing options...
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