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Recover XRP held at GateHub - 2FA issue


bobonthejob
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Hi All,

First of all just wanted start by saying a big hello to everyone. Appreciate anyone's help in possibly resolving my issue.

I have a account setup at gatehub and successfully exchanged ETH for XRP. 

2 weeks ago i upgraded my phone and with it went my Google Authenticator settings. I thought that i would be able to restore from an IOS backup to my new phone.

Following this i submitted a support ticket at Gatehub which has been unanswered since the 8th January.

I wanted to know if there was a way for me to transfer my XRP to my Ledger Nano S without being able to login to Gatehub. @XRP.chat on twitter suggested rippex and the world exchange as tools to use. Using my XRP address from Gatehub i am able to confirm that the correct amount of XRP is showing on the Ripple ledger (If that is the correct term). When i setup my account with Gatehub there was an important message to store a recovery key (Which i have - Copied and pasted) however on "The world exchange" i get a check sum error.

Do i just wait for GateHub or can i do something else?

 

Thanks in advance to all...Really appreciate your help.

Thanks.

Bob.

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8 hours ago, bobonthejob said:

Hi All,

First of all just wanted start by saying a big hello to everyone. Appreciate anyone's help in possibly resolving my issue.

I have a account setup at gatehub and successfully exchanged ETH for XRP. 

2 weeks ago i upgraded my phone and with it went my Google Authenticator settings. I thought that i would be able to restore from an IOS backup to my new phone.

Following this i submitted a support ticket at Gatehub which has been unanswered since the 8th January.

I wanted to know if there was a way for me to transfer my XRP to my Ledger Nano S without being able to login to Gatehub. @XRP.chat on twitter suggested rippex and the world exchange as tools to use. Using my XRP address from Gatehub i am able to confirm that the correct amount of XRP is showing on the Ripple ledger (If that is the correct term). When i setup my account with Gatehub there was an important message to store a recovery key (Which i have - Copied and pasted) however on "The world exchange" i get a check sum error.

Do i just wait for GateHub or can i do something else?

 

Thanks in advance to all...Really appreciate your help.

Thanks.

Bob.

You can import your Wallet into your Ledger Nano S using your recovery key.  https://www.ledgerwallet.com/apps/ripple

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1 hour ago, bobonthejob said:

:( i hope they are really just snowed under....waiting so long for a 2FA disable... There are many more too...

I have tickets in from Dec 23rd that still haven't been answered.  Your best bet is to get your old phone and restore it from a backup.

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