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send payment to EU bank from Gatehub wallet

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Dear crypto-friends,

I need some help ! For several weeks i'm waiting on a payment to my bankaccount from my Gatehub Wallet. And still no respons from the Gatehub support after several e-mails...getting desperate now.

In my Gatehub Wallet i clicked on "Send Payment" and then i clicked on "EU bank". In the field "Send to" it was possible for me to click my EU-bankaccount number (it was memorized because i used it before to deposit money in my wallet) . I filled in the maximum amount and then next. Everything looked fine. I also have a TX hash and a conformation. But still nothing on the bank.

Anyone that could help me what to do?

I'm looking forward on a answer/solution.

Greetings, Rob

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