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Has anyone had problems with Changelly?


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Has anyone had issues exchanging XRP to ETH on Changelly.com or just in general? They have already taken my XRP and yet to deposit any ETH to my wallet. It has been over 48 hours + and still no response by their help desk other then sending me an automated "FAQ" response email. This has happened in the past when I tired to exchange ETH for XRP. It seems they are very slow to respond. 


Has anyone else had issues with them? And is there a live chat option or number for them? 

If anyone could provider some insight I would greatly appreciate it. 

Thank you again. 

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